Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. This role is responsible for bridging business and technology teams by gathering, analyzing, and translating business requirements into clear user stories, acceptance criteria, and functional specifications for Guidewire platform initiatives. The Analyst, Business Systems works on the Guidewire Platform team within an Agile workplace, managing backlogs, prioritizing work, facilitating stakeholder collaboration, and ensuring successful delivery across PolicyCenter, ClaimCenter, BillingCenter, and AI-enabled solutions.

The ideal candidate combines strong business analysis, Agile, and Guidewire expertise with excellent communication, problem-solving, and stakeholder management skills. Elicit, analyze, specify and communicate functional and non-functional business, system and implementation requirements across all LOBs (Personal Insurance & Commercial Insurance) and all GW xCenters. Facilitate meetings / working sessions with stakeholders to document, review and approve requirements.

Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams. Validate the correctness of delivered requirements in advance of the active business owner reviewing completed work.



Assist the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) Act as Product Owner for Guidewire Platform initiatives to define and deliver the project vision (inclusive of PolicyCenter, ClaimCenter, BillingCenter, ContactManager & Guidewire AI capabilities).

Support, manage, develop and maintain the project/BAU Kanban/Product backlog, and develop the Iteration/Sprint Plan to support the release plan. Stand-ups, sprint planning, elaborations, Retrospectives, Acceptance Review, etc.), Supports the identification and resolution of Risks / Issues / Blockers in collaboration with the project team. Collaborate with Business SMEs, Technical Leads, Developers and Test Analysts on Guidewire maintenance and updates to identify sets of cohesive problems (improvement themes) for development.

Support multiple concurrent projects.

Perform Root Cause

Analysis as required. 2+ years' experience as a Business Systems Analyst or Business Analyst with preferred experience in P&C; Insurance. ~ Strong experience with policy administration systems.

Agile certifications are considered an asset: Proficiency with Microsoft Visio, NotebookLM. ~ Skills in data analysis with MS Excel or other analysis tools.



~ Flexible in your work approach to meet the needs of a diverse and changing work environment. ~ Agile background – stories, elaboration, sprint planning, refinement and requirement methods supported with Jira/Confluence. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. We're actively seeking diverse backgrounds and perspectives to help us make insurance better.

At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

Incentive

Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Definity was named by Great Place to Work® as one of the Best WorkplacesTM in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility.

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

📌 Business Systems Analyst-Guidewire (Ottawa)
🏢 Definity
📍 Ottawa