Select how often (in days) to receive an alert: Title: Assistant Manager, Reconciliation Operations (GWO) Requisition ID: 278136 Employee Referral Program – Potential Reward:$1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. The Role The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in reconciliation services and accurately processing correcting or adjusting entries in a centralized environment. The Assistant Manager is expected to foster a performance oriented, customer-focused culture by working in close collaboration with staff (including coaching) to ensure knowledgeable and straightforward responses are provided and being better organized to serve customers while reducing costs and mitigating risk. The Assistant Manager leads the team to ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures. Is this role right for you? In this role, you will: Champion a customer-focused culture that strengthens client relationships and uses broader Bank knowledge, systems and partnerships. Customer Experience and Leadership – Lead a customer-focused team and provide direction to deliver best-in-class service by:
- Maintain current process and system knowledge through training and regular updates.
- Communicate and consistently meet service-level standards.
- Identify trends and opportunities to improve efficiency and effectiveness.
- Align plans and execution with business objectives.
- Resolve obstacles affecting difficult assignments. Business Plan and Execution – Support effective tools and processes by:




- Review activity reports to ensure branch support needs are met.
- Analyze trends and recommend process and service improvements.
- Maintain focus on targeted outcomes.
- Partner with management to implement new initiatives and branch rollouts. Operational Effectiveness and Improvement – Deliver timely, flexible service while managing risk by:
- Identify root causes, assess business impacts and provide timely solutions.
- Complete quality checks to improve service, compliance and risk management.
- Address underlying customer needs and prevent recurring issues.
- Review and authorize daily certifications and voucher exceptions, escalating concerns as needed.
- Use reporting trends to improve efficiency, support implementation and upscale irregular practices.
- Maintain effective operations and controls in line with Bank values, policies and regulatory obligations.
- Encourage new and simpler ways to serve customers.
- Apply the Bank’s risk appetite and culture to daily decisions.
- Maintain and test an effective Business Continuity Plan.
- Support the direction of the Bank and Global Operations.
- Encourage staff to recommend better ways to serve customers.
- Support coordinated business plans and operate within budget.
- Monitor workflows and recommend improvements. Leadership and Development – Build an inclusive, high-performing team through coaching, communication and development by:




- Clearly communicate expectations, accountabilities and goals.
- Monitor goals and ensure appropriate processes are in place.
- Coach direct reports and support employee development.
- Maintain open communication and awareness of Pathways to Resolution.
- Lead regular huddles and ad hoc information-sharing meetings.
- Ensure fair and equitable treatment of all staff.
- Foster an inclusive work environment. Relationship Management – Build strong relationships with business partners by:
- Partner with managers, SSG units, branches and business lines to resolve issues, reduce costs and improve service.
- Provide management with feedback and recommendations.
- Collaborate on communications to understand new initiatives, objectives and strategies.
- Apply the Bank’s risk appetite and culture to daily decisions.
- Maintain efficient operations and effective controls in line with Bank values and risk obligations.
- Champion high performance and an inclusive work setting. Dimensions Number of Units Serviced: All Canadian Domestic Branches and select non-branch transits:
- This may also include ABM services (branch or 3rd party serviced)
- Digital transits and fulfillment services (e.g. RDC) Specific dimensions associated with measurement of success in this role include:
- Key Performance Indicators (KPIs) around support activities conducted (calls, emails, skill builds, etc.) Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
- Expert listening, oral and written communication skills
- Expert knowledge of financial entries
- Expert organizational and time management skills
- Thorough understanding of CPA regulations, policies, and regul

📌 Assistant Manager, Reconciliation Operations (Toronto)
🏢 Scotiabank
📍 Toronto