Shape B2B customer success at Clio through portfolio strategy, product adoption, and empathetic performance coaching for a global team.
This Team Lead of Customer Success Management supports Clio’s growing Customer Success department and reports to its Director. You will oversee work serving Mid-Market customers, helping retain portfolios, increase adoption, and grow revenue throughout the customer lifetime. Success requires leadership in SaaS, data-informed strategy, and solid customer relationships.

Key Responsibilities

Oversee diverse customer portfolios and touch modelsAnalyze customer behavior, needs, trends, and KPI performanceIdentify at-risk accounts and expansion opportunitiesPartner with Sales, Marketing, Product,



and operations teamsAdvocate for customer insights in strategic decisionsRequirements:
Proven SMB and enterprise portfolio management in SaaSExperience growing and scaling Customer Success teamsStrong performance management, coaching, and development skillsExperience with business reviews, project management, and BI toolsStrong self-awareness, accountability, and interpersonal skillsUse portfolio insight, customer advocacy, and leadership experience to strengthen adoption and retention across Clio’s Mid-Market customers.
#J-18808-Ljbffr

📌 b Customer Success Manager Lead (Winnipeg)
🏢 Clio
📍 Winnipeg