Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions.
This engineer leads application design, development, implementation, and support for IVR and Contact Center environments. The work involves contact flow design, call routing, self-service solutions, and speech recognition. It also connects CTI, APIs, web services, and backend systems.

Key Responsibilities

Lead IVR and Contact Center application designDevelop and implement Contact Center applicationsSupport IVR platforms and telephony technologiesDesign contact flows and call routing solutionsIntegrate CTI, APIs, and backend systemsRequirements:
Solid experience with IVR and Contact Center platformsExperience with cloud-based Contact Center solutionsKnowledge of APIs, web services, and integrationsFamiliarity with Agile and Scrum methodologiesStrong project and stakeholder management skillsApply IVR engineering, contact flow design, integration, and leadership expertise across Contact Center application initiatives.
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📌 Ivr Contact Center Engineer (Winnipeg)
🏢 apptoza
📍 Winnipeg