Lead 311 transformation projects with business process improvement and stakeholder leadership at the City of Toronto, using a hybrid work model.
The Project Manager 311 leads capital projects within Customer Experience, Business Transformation & Sustainment. This full time, temporary assignment manages CRM, telephony, integration, and organizational change initiatives. The position develops business cases, recommendations, and progress reports supporting service delivery and accountability.

Key Responsibilities
Plan and execute multiple municipal capital projectsManage 311 State of Good Repair initiativesCoordinate governance, budgets, timelines, and deliverablesLead cross-divisional teams and stakeholder consultationsDevelop process improvements, business cases,



and action plansRequirements: Post-secondary education in transformation, change, or business managementExtensive enterprise transformation project leadership experienceExperience leading process re-engineering and redesign initiativesExperience managing complex multi-stakeholder projects and executive reportingProficiency with Microsoft Power Suite, SharePoint, Power BI, and TableauApply project leadership, process improvement, and stakeholder management expertise to strengthen Toronto’s 311 service transformation initiatives. #J-18808-Ljbffr

📌 Project Manager 311 Transformation (Winnipeg)
🏢 City of Toronto
📍 Winnipeg