Coordinate home care schedules for CBI Home Health in Peterborough using scheduling software, communication, and precise data management. This full time role is on-site.
As a Care Access Representative, you will manage direct-care staffing within a high-volume contact center. The work includes calls, chats, intake, data entry, and scheduling requests. You will balance client needs with staff availability while supporting continuity of care.
Key Responsibilities
- Use scheduling software to assign care providers accurately
- Meet calls, chats, quality, and visit-scheduling KPIs
- Communicate with clients, families, and care providers
- Update scheduling databases, records, and care plans
- Follow legislation, agreements, policies, and procedures
Requirements:
- Minimum Grade 12 education
- At least two years' customer service, scheduling, or coordination experience
- Microsoft Office and scheduling software proficiency
- Keyboarding speed of 35–45 words per minute
- Strong communication, problem-solving, and multitasking abilities
Bring scheduling, data management, and communication skills to coordinate person-centered home care services for Peterborough clients.
📌 Care Access Representative Peterborough (Barry's Bay)
🏢 CBI Home Health
📍 Barry's Bay
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