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Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job ResponsibilitiesLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivity
Build Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
TeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers,



and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI team
Minimum RequirementsEducation1-2 years of college or an equivalent of education and experience
Experience1-2 years of customer service or sales industry experience preferred
LicensesValid driver’s license with an acceptable driving record
Knowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skills
CompensationThe estimated total target for this position in the first year typically ranges from $40,000 to $100,000 annually, considering of a robust commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will very based on individual performance, geographic location, and applicable business conditions.(Note: The position includes an hourly rate of 17.60$ as part of the total compensation structure.)
Postal Code: L1J 2L4
Category (Portal Searching): Sales
Job Location: CA-ON - Oshawa
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📌 Sales Professional (Winnipeg)
🏢 Sci
📍 Winnipeg