Job Purpose The Case Manager provides intensive case management services to the participants of the Community Support Program (CSP) by developing individual support plans with participants and coordinating teams of Community Mental Health Workers.

The Case

Manager works from a recovery-oriented and harm-reduction perspective, working with participants to build strengths and self-management skills, and arranging support and services. The case manager provides supportive counseling, system navigation, advocacy, housing support and eviction prevention, and other support and services as needed.

Duties and Responsibilities

- Completes initial assessment in consultation with the CSP team, referral sources, and participants.
- Collaborates with participants and consults the CSP team to develop the most therapeutic approaches with participants.
- Collaborates with participants to develop, and regularly review, individualized support plans outlining goals and objectives. Supports CSP team to implement plan.
- Strictly follows policies and procedures around confidentiality, privacy, and informed consent. Consults with the program manager when questions or concerns arise.
- Meets with participants regularly to build relationships, increase accessto basic needs, and work together on finding solutions to challenges.
- Provides strengths-based supportive counselling, where training has been provided, informed by motivational interviewing, trauma informed practice, dialectical behavior therapy-informed skills, recovery model, harm reduction strategies, and utilizing self-management tools

- Attends medical, legal and other appointments as needed and when informed consent is given, to gather information, ask questions, and co-plan next steps.
- Schedules regular visits with participants in their home when safe to do so, once a month at minimum. Takes the CSP On-Call phone in the evening and weekends, on a one-week rotational schedule. Follows the routine practices of having the On-Call phone, including taking the lead on coworker sick coverage when needed.




- Provides coverage for coworkers when shifts are considered essential and cannot be covered.

- Works with participants during times of crisis and works to prevent crisis from occurring. Communicates an action plan with the staff team and ensures follow-through.
- Consults and debriefs with CSP team members as needed, and supports coworkers with same.
- Communicates effectively and regularly with the CSP team, including but not limited to: listening to team members’ concerns, responding to questions in an open manner, and providing timely follow-up.
- Assists with housing stability and homelessness prevention including but not limited to: housing search, funding advocacy, moving support, corresponding with landlords, and eviction prevention. Arranges shelter when needed.
- Collaborates, advocates and liaises with other supports and service providers to ensure needs are met. Partners in health can include but are not limited to: hospital staff, corrections, pharmacists, social workers, and family members.
- Provides supportive referrals and system navigation with and on behalf of participants.

- Completes and reviews risk assessments for each participant. Shares updated information with the CSP team.
- Regularly reviews shift reports completed by Community Mental Health Workers.
- Assists with the administration and oversight of the Medication Delivery System offered by the Community Support Program.
- Shares wisdom of mental health from a recovery, harm-reduction, and strengths-based perspective, with the CSP team.
- Maintains accurate notes in a timely manner and ensures all documentation is up to date, this includes but is not limited to: case plan, housing, risk assessment, demographics.
- May supervise and/or provide training opportunities for students, including Social Work,



Psychology and Nursing.

Qualifications

- A minimum of an undergraduate degree in social work, psychology, nursing or the social sciences. Case managers with skilled designations must also be registered with their regulatory body. Master’s degree considered an asset. A minimum of five years of experience working to support adults living in the community with mental health and/or substance use needs.
- In-depth knowledge of a broad spectrum of community-based services, organizations and resources.
- Experience in housing support and eviction prevention considered an asset.
- Knowledge of evidence-based practices and procedures in the areas of social justice, harm-reduction, and recovery.
- Knowledge of assessment and therapeutic intervention techniques, including but not limited to: dialectical behavioral therapy, motivational interviewing, and self-management.
- Valid driver’s license required and access to a reliable vehicle.

- Must be insurable on the company vehicle.
- Criminal Record Check with Vulnerable Sector Check.
- Reliability Status with the Public Services and Procurement Canada.

The Details

This is a full-time permanent contract position until November 30, 2029. The hourly rate for this position is $40.34 - $43.76. Stella's Circle offers health and dental, long-term disability, life insurance, matching RRSP plan, sick leave, personal leave, birthday leave and three weeks vacation as well as 15 statutory holidays and summer hours.

Stella’s Circle is an equal opportunity employer. We are committed to building a team that reflects the community we serve, and to creating a workplace where everyone can participate fully and is treated with respect and dignity.

We encourage applications from Indigenous Peoples, Black people and people of colour, 2SLGBTQIA+ people, people with disabilities, people living with mental health challenges, and anyone who faces systemic barriers. We also value lived experience of the challenges our participants navigate, and welcome applicants who bring it.

📌 Case Manager CSP (St. John's)
🏢 Stella's Circle Community Services
📍 St. John's