Position Title: Case Worker – HART Hub Employment Status: Full-time Contract – 1 Day Vacancy Position Status: This is a Bargaining Unit position.

Hours of Work Schedule: 35 hours per week Monday to Friday, 8 AM– 4 PM Manager, Hart Hub Primary Location: HART Hub | Whitby, Ontario and this community based and flexibility across various Agency locations within Durham Region is needed.

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community. About HART Hub HART Hub provides low-barrier, client-centred services to individuals experiencing homelessness and housing instability.

As part of our expanding stabilization services, HART Hub will operate 13 stabilization units providing 24/7 accommodation and support for individuals who require a protected, stable environment while working toward longer-term housing and community stability. We are seeking compassionate, reliable and skilled Case Workers to join our 24/7 stabilization team.

The Case

Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay. Working as part of a 24/7 team, Case Workers provide a consistent and welcoming presence within the stabilization program. They develop trusting relationships with residents, support day-to-day needs, identify emerging concerns, assist with service connections and contribute to individualized housing and stabilization plans.

The Case

Worker does not work in isolation.



They collaborate closely with the HART Hub Case Management, Housing, Primary Care, Addictions, System Navigation and leadership teams to ensure residents receive coordinated support.

Resident

Support & Engagement · Build respectful, professional and trusting relationships with residents. · Provide consistent frontline support to residents within the stabilization units. · Welcome new residents and assist with orientation to the program, expectations, services and available supports. · Conduct regular check-ins with residents and respond to identified needs. · Support residents with activities of daily living and practical problem-solving when required. · Promote resident choice, independence, dignity and self-determination. · Encourage participation in appropriate programming, appointments and community resources. · Support residents in maintaining connections with family, community and service providers where appropriate and desired. · Stabilization & Housing Support · Work with residents to identify immediate priorities and goals. · Support residents in developing and following individualized stabilization plans. · Assist residents to identify barriers to housing and community stability. · Support residents with housing-related tasks and referrals in collaboration with the Housing and Case Management teams. · Assist residents in accessing identification, income supports, health services, appointments, transportation and other essential resources. · Encourage skills that support successful transition to permanent housing. · Participate in discharge and transition planning. Complete scheduled wellness checks and resident contacts in accordance with HART Hub procedures. · Respond appropriately to resident concerns, incidents and urgent situations. · Monitor the overall environment of the stabilization units and communicate emerging concerns to the appropriate supervisor. · Support the consistent application of program policies and procedures. · Participate in shift handovers and ensure important information is communicated between shifts. · Work collaboratively with colleagues across all shifts to provide continuity of care. Complete case notes, incident reports,



shift documentation and other required records. · Maintain confidentiality and protect resident privacy. · Participate in team meetings, case conferences and other collaborative planning processes.

Work collaboratively with Case Managers, Housing Coordinators, System Navigators, Primary Care, Addictions staff, Program Coordinators and leadership. · Participate in multidisciplinary discussions regarding resident needs and service planning. · Provide relevant frontline observations to support coordinated case planning. · Participate in training, supervision and professional development. A strong commitment to working with individuals experiencing homelessness, housing instability and complex barriers. · Excellent interpersonal and relationship-building skills. · Ability to establish appropriate professional boundaries while building meaningful relationships. · Respect for diversity, individual choice and lived experience. · Post-secondary education in Social Services, Social Work, Human Services, Behavioural Sciences, Community Development or a related field is required. · 1-2 year’s Experience working with individuals experiencing homelessness, housing instability, mental health concerns, substance use, poverty or other complex social barriers is an asset. · Experience in residential, shelter, supportive housing, outreach or other 24/7 social service environments is an asset. · Communicates clearly, respectfully and effectively with residents, colleagues and community partners. Works collaboratively across shifts and disciplines to ensure continuity of support.

Responds effectively to changing resident needs and the realities of a 24/7 environment. Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground). DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Durham Community Health

Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation.

📌 Case Worker - HART Hub Full-time Contract - 2 Evening Vacancies (Whitby)
🏢 Durham Community Health Centre
📍 Whitby