Job Posting: Caseworker

TITLE: Caseworker, Full time FEMALE DESIGNATED POSITION*

LOCATION(S): Windrose Supportive Housing

SALARY: $53,633.18 - $60,705.12 per annum based on work experience

HOURS: Full Time 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks).

EMPLOYER: John Howard Society of Ottawa

HOW TO APPLY: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/

CLOSING DATE: Friday, November 13th, 2026

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks’ vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative, and evidence-informed approaches.

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process.

If you require any accommodation during the interview process, please let us know.

About the role: Under direction of the Residential Coordinator, Windrose Supportive Housing is designed to support young women (cis-gender, non-binary, and transgender) who are at-risk of or have experienced homelessness, justice system involvement, and/or exploitation. Young women entering this program will require a longer term safe and affordable housing opportunity, while working on personal goals with in office supports around building life skills, mental health, substance use, crisis management, and peer relationships. Living at Windrose will provide them the opportunity to continue their ongoing work, to become positive contributors to their community,



and lead a healthy lifestyle.

As a Case Worker, you will be responsible for completing intakes and assessments, creating service plans, providing case management services and clinical interventions for an assigned caseload.

The Case

Worker will also ensure that shift tasks and objectives are completed, client needs are met and support front-line staff by providing indirect supervision and coaching. You will be a part of a multi- disciplinary case management and clinical team.

Psychological and Physical Risks:

- High Workload and Competing Priorities
- Harassment and Incivility
- Funding and Job Insecurity
- Threat of Physical Harm
- Adverse Psychological Events
- Cumulative Grief and Loss
- Vicarious Trauma
- Secondary Traumatic Stress
- Compassion Fatigue / Empathic Strain
- Emotional Labour
- Boundary Management Strain
- Slip, Trip and Fall Hazards
- Ergonomic Strain
- Repetitive Strain Injury (RSI)
- Physical Assault or Aggression
- Exposure to Bloodborne Pathogens
- Exposure to Infectious Disease and Pests
- Fatigue from Shift Work and Physical Demands
- Lone and Community-Based Work

As the successful candidate, you have:

- Two(2)to five (5) years of experience in a Case Management, Residential Counsellor, or Team Lead role that supports clients with histories of trauma leading to homelessness, criminalization, and/or exploitation.
- Knowledge of Ontario Child Welfare System, including the Child and Youth Family Services Act.
- Knowledge of the Canadian Criminal Justice System and functions/roles of probation/ parole system.
- Knowledge of human trafficking, while supporting youth who are at risk for, being, or who has been trafficked for the purpose of sexual exploitation.
- Knowledge of the Housing First framework and how it is applied.
- Knowledge and understanding of harm reduction, applying overdose prevention, and prepared to provide first responder and life saving measures if required.
- Exercise and understand the importance of applying appropriate self-care and boundaries.
- Experience using standardized tools for completing assessments and case plans.
- Experience leading the delivery/facilitation of groups and programs.
- Ability to coordinate all on-site program related functions through a gender- and trauma- responsive framework.
- Skills to motivate and hold team members accountable, and, in conjunction with the Residential Coordinator and Case Management Team, support staff implementation of program model, the on-site clinical model and its associated interventions.
- Supervising student placements on shift.
- A strong commitment to supporting all residents,



as well as their families and natural supports in being a part of their transition plan.
- Excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members.
- A willingness to work in collaboration with a wide variety of community partners, agencies, and emergency services.

You’ll also be prepared to:

- Share on-call responsibilities with fellow Case Workers and the Residential Coordinator
- Work flexible schedule that may include evenings, weekends, and holidays
- Participate in meetings, supervision, and training as required
- Come with an ability to cope with challenging situations and clients where there is the potential for confrontation and crisis.
- Engage in safety plans to create a safe environment for residents and staff.
- Exercise extreme flexibility to accommodate fluctuating and varied program needs.

You’re a fit with our organizational culture, if you mirror our values in the way you work:

- You are committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches.
- Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
- Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
- As a leader, you lead in a way that helps employees live their strengths and reach their potential.
- Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You’re a fit with our organizational culture if you believe:

- In building meaningful connections across our programs, partners, and neighborhoods’ foster inclusion and empowerment.
- In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.
- That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.
- In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
- In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted Fraud Alert / Report a Fraudulent Job Posting

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📌 Caseworker (Ottawa)
🏢 John Howard Society of Ottawa
📍 Ottawa