Caseworker, Patient Support & ServicesPostuler: Remote, AB: Temps Plein: Publié hier: Ce que vous ferezThis role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows. Coordinates perks-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression. Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.

Maintains accurate case records, reimbursement documentation,



and system updates to support operational visibility, reporting readiness, and workflow control. Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity. Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.

Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.Education: High School Diploma/GED or equivalent experience required.Work Experience: 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required. Certifications:* Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

📌 Caseworker, Patient Support & Services (Quebec City)
🏢 Cencora
📍 Quebec City