AI-driven customer marketing defines this Senior Manager role at Clio, available in Burnaby, Calgary, or Toronto on a 12-month fixed-term contract.
You will craft customer marketing strategies that drive product adoption and engagement. The work combines journey architecture, behavioral data, AI tooling, and lifecycle marketing. You will own strategy, build, and measurement while bringing clarity to ambiguous problems and creating exceptional customer experiences.

Key Responsibilities

Architect AI-driven journeys from onboarding through expansionDefine triggers, next-best actions, and cross-functional ownershipRun webinars, social content, and community postsTranslate product releases into adoption campaignsTrack engagement, adoption, and program performance metricsRequirements:
Five-plus years in B2B SaaS customer marketingExperience with AI-powered automation or predictive scoring toolsExpertise with Salesforce, HubSpot, Pendo, Deeto, or similarStrong communication, analytical, and problem-solving skillsCross-functional collaboration and project management experienceApply customer marketing strategy, AI automation, journey design, and analytics to advance product engagement at Clio.
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