The Opportunity

Join the award-winning RGO team—recognized as a Best Workplace in Alberta and one of Canada’s Best Managed Companies—by stepping into the role of Client Experience & Office Coordinator in our Canmore Flooring team.

In this key role, you will help create a positive, professional, and consistent experience for every client while managing the day-to-day administrative and operational activities of our flooring showroom. You will serve as a central point of coordination for retail customers, contractors, builders, suppliers, and internal team members, ensuring projects move seamlessly from initial consultation through to completion.

Our goal is to deliver exceptional customer service by ensuring clients are welcomed, inquiries are addressed promptly, and project details are accurately documented and coordinated to support successful execution.

What You Will Do

Customer Service/Follow Through

- Support Project Managers throughout the customer journey, from sales and product selection through delivery, installation, and final project completion.
- Build positive relationships with customers, contractors, builders, suppliers, and team members.
- Assist clients with product selections and provide guidance throughout the showroom experience.
- Coordinate sample requests and maintain showroom displays and offerings.
- Respond to customer inquiries in a professional, timely, and service-focused manner.

Administrative
- Inputting orders into system, place orders with Vendors.
- Monitor order confirmations, shipment status, and delivery schedules.
- Prepare and distribute invoices for completed projects.
- Track and manage work-in-progress (WIP) inventory and showroom inventory levels.
- Generate purchase orders and review vendor and installer invoices for accuracy.




- Verify and maintain current WCB and insurance documentation for installers and contractors.
- Coordinate supplier deliveries, product pickups, and warehouse-related activities.
- Maintain accurate records, project documentation, and administrative files.
- Identify opportunities to improve office processes and support efficient workflow management.

Accountability & Adaptability
- Manage multiple priorities while responding to changing client and business needs.
- Demonstrate flexibility and a willingness to take on new responsibilities and challenges.
- Contribute to a collaborative team environment and support ongoing operational success.

What You Will Bring

- High School Diploma required; post-secondary education in Business Administration, Office Administration, or a related field is an asset.
- Previous experience in customer service, office administration, project coordination, or a similar role.
- Experience in the construction, flooring, renovation, or building industry is considered an asset.
- Strong organizational skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- A positive, proactive, and customer-focused approach.
- Self-motivated with a solid sense of initiative and accountability.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Computer literate, with proficiency with Microsoft Office and the ability to learn new systems and software.
- Confidence interacting professionally with customers, suppliers, contractors, and team members at all levels.




- Commitment to providing an outstanding customer experience.

About RGO RGO has been shaping inspiring workspaces across Western Canada since 1966. With deep Alberta roots and over 200 team members in Calgary, Edmonton, and Canmore, we help organizations thrive through innovative furniture, technology, and design solutions. As Alberta’s exclusive Steelcase dealer and a partner to 200+ vendors, we continue to lead the way in workplace innovation.

Our mission is to turn every place into a space for inspiration and success. Guided by our vision—to unleash the full potential of spaces—we live our values every day: Pursuit of Excellence, Powerful Collaboration, Positive Drive, and Prioritize Care.

Perks & Benefits

- Flexible work environment
- Comprehensive benefits including RRSP matching
- Performance based awards
- Career growth opportunities
- Employee recognition program
- Education reimbursement
- Fitness Subsidy

To apply, please submit your application to [email protected] or through Indeed Apply. We appreciate the interest of all applicants and candidates for consideration will be contacted. Any offer of employment will be conditional upon the successful completion of background checks, reference checks, and pre-employment health assessments, where applicable.

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Application question(s):
- What is your salary expectation?

Education:
- Secondary School (required)

Experience:
- Customer service: 2 years (preferred)
- Administrative: 2 years (preferred)

Location:
- Canmore, AB T1W 1Z7 (required)

Work Location: In person

📌 Client Experience & Office Coordinator (Canmore)
🏢 RGO
📍 Canmore