About the role

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems.

As Client Services

Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades. This is a leadership role. You will set transparent expectations, hold people accountable for results, and build the capability of a distributed team across Canada and the US.

You will also be the key link to Sales and Account Management, Product, R&D;, Supply Chain and Global Services, so that our commitments to clients are delivered with discipline and confidence in complex, site-based mining environments.

What you will do

Lead and develop the North America Client Services team: set clear performance expectations, coach, give regular feedback and hold people accountable for getting things done

Identify development needs and capability gaps early, build training and growth plans, and develop the next generation of technical leaders

Lead with safety first: embed safety in every deployment, travel and site decision, and make sure our people go to site prepared

Own the quality of service delivery across the region, so that clients see high system availability and consistent, reliable support

Plan and direct resources at least three months ahead, resolve conflicts between projects and support demand, and raise resourcing issues early

Lead escalations to resolution, and drive root cause fixes with Product, R&D;, Supply Chain and Global Services rather than managing symptoms

Make sound operational decisions, and delegate clear plans, to protect client satisfaction when it matters

Set the project governance for the region: plans, milestones and deliverables, and visibility of project health





Partner closely with Sales and Account Management on client support matters, and support the project plans behind RFPs and tenders

Define custom development requirements with Product Development and Technical Sales

Review performance through monthly reporting, including Jira case turnover and resource utilization, and act on what the data shows

Promote a strong, positive team environment, and brief and debrief the team around client visits

What you bring

8+ years of technical supervisory experience leading people and resources, with a proven record of building and holding teams accountable

Mining industry experience and credibility with site and operations leaders

Strong coaching skills and a track record of developing people into larger roles

4+ years of experience with fleet management products, hardware and software

Experience with remote site installations, upgrades and software support

Experience managing complex client escalations and high-pressure environments

Ability to influence and align stakeholders across Sales, Product, R&D;, Supply Chain and Global Services A computer technology background (for example Linux, Cisco, database administration, business systems analysis, Microsoft Exchange)

Excellent customer and people management skills, with strong written and verbal communication

Strong analytical and problem-solving skills, and the ability to manage priorities across projects and team members

Bachelor’s degree in any discipline, or equivalent relevant work experience

Project management certification (PMP, PMI-ACP or equivalent) is an asset

Travel

10–30%, to client sites in North America and other regions as required.

Base salary of $120,000 - $140,000, commensurate with experience and qualifications.

📌 Client Services Manager (Winnipeg)
🏢 Wenco (a Hitachi Construction Machinery subsidiary)
📍 Winnipeg