Who we are The work we do matters.

Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment, pension administration, and compliance services for two of Nova Scotia’s leading pension plans. In total, we manage more than $15 billion in plan assets, serve over 60 employers and more than 80,000 members, retirees, and survivors.

We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers’ Pension Plan and administer the pension benefits of the Members’ Retiring Allowances and the three former Sydney Steel pension plans.

Our Culture

We take pride in our culture as it defines who we are, and shapes what we aspire to be.

Our Vision To strengthen the retirement future of Nova Scotians.

Our Mission To provide outstanding pension services.

Our Values

Commitment: to provide the highest quality service

Trust: to act with integrity and to make sound decisions

Respect: to show consideration to our members and our colleagues

Expertise: to build and retain a diverse and talented team

Collaboration: to build mutually beneficial relationships

Learn more about us at www.novascotiapension.ca

What we offer

NS Pension offers meaningful, purpose-driven work, a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:

- Competitive compensation package including our own leading defined benefit pension plan
- RRSP program
- Comprehensive extended health and dental benefits for you and your family
- Health & wellness programming including our confidential Employee & Family Assistance Program, Telemedicine program and an annual Health Spending Account
- Flexible work environment including flexible working hours, modified workweek, and work from home days
- Robust professional development policy
- Commitment to diversity and inclusion
- Highly engaged workforce
- Modern office space
- Seasonal events and socials
- Opportunities to give back to the community through fundraising events

Our premises are within the Purdy's Wharf complex which provides amenities such as an on-site daycare and a fitness centre. Our office is connected to the downtown pedway system and situated on Halifax's beautiful waterfront providing easy access to ferry and bus transit hubs, banks, restaurants, and shopping.





The opportunity

We are seeking to fill a Client Services Advisor position within our Pension Division. This opportunity reports to the Senior Manager, Client Services and is responsible for facilitating and ensuring the provision of client service excellence by supporting and mentoring Client Services Consultants (CSCs). Working in consultation with the Senior Manager and the Client Services Analysts, the Advisor assists in the planning, implementation, support and delivery of services for the Public Service Superannuation Pension Plan (PSSP), the Teachers’ Pension Plan (TPP), the MLA Pension Plan and Supplemental Pension Plans.

The primary focus and goal are the successful achievement and sustainment of exceptional client experience and accurate pension administration services through monitoring workload and ensuring timely support to the CSCs.

As the Client Services Advisor, you will provide guidance, coaching, and support to CSCs to help ensure the delivery of timely, accurate, and high-quality service. You will monitor and analyze operational and transactional data, support compliance review activities, coordinate member overpayment recovery processes, and assist with the investigation and remediation of personal information breaches. The role contributes to the implementation and monitoring of new and revised procedures, coordinates pre-retirement seminars and related materials, and supports operational projects, system enhancements, and onboarding initiatives for new employers, pension plans, and employees.

You will also oversee phone queue operations, monitor call quality, generate and analyze service statistics, and recommend improvements that enhance client service delivery.

What you need to be successful

- Bachelor’s degree in commerce, business administration, or a related field plus five years of relevant experience, or an equivalent combination of education and experience.
- Relevant experience includes pension,



benefits or insurance administration or a similar industry with a focus on coaching, training, audit, quality assurance and process improvement responsibilities.
- Strong knowledge of, and ability to analyze and interpret policies, procedures, regulations and legislation related to the pension plans serviced.
- Skilled at coaching and providing constructive feedback to a variety of skill levels; proven ability to motivate and influence others and to make recommendations that focus on solutions.
- Strong technical aptitude, including a strong working knowledge and demonstrated understanding of Ariel (or other pension administration systems) and SAP (or other payroll systems).
- Strong Computer skills in MS Office applications.
- A Certified Employee Benefits Specialist (C.E.B.S.) designation or Pension Plan Administration Certificate (PPAC) is considered an asset.
- A Certified Training and Development Professional designation or equivalent adult education/training is considered an asset.

Job Status: Permanent Full-Time; Unionized (NSGEU) Work Schedule: Monday – Friday, 35 hours per week

Salary Range: $3224.63 - $3775.00 (bi-weekly)

Closing Date: November 16, 2026

Diversity and Inclusion

We are committed to fostering an inclusive and accessible environment where all employees, members and clients feel valued, respected, and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application, testing or interview process, we can assist you. Please provide the type of accommodation you are requesting in your cover letter or resume.

Perks

- Commuter benefits
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Tuition reimbursement
- Vision care

Application question(s):
- Please confirm whether you are legally entitled to work in Canada. We will not review applications that do not fully meet this criteria.
- Where did you see this job posting advertised or hear about the opportunity?
- If applicable, please confirm that your valid work authorization allows you to legally work in Canada for a minimum of the next 24 months. We will not review applications that do not fully meet this criteria.

Work Location: In person

📌 Client Services Advisor (Halifax Regional Municipality)
🏢 Nova Scotia Pension Services
📍 Halifax Regional Municipality