Client Success Manager Location: Remote, Canada (preferred) or United States Employment Type: Full-Time, Independent Contractor Schedule: Monday–Friday, approximately 9 AM–5 PM (Eastern, Central, or Pacific Time) Performance Incentives: Mainly tied to quarterly client retention, with additional bonuses for client testimonials Our client is a done-for-you Meta advertising and appointment-setting agency. It supports medspas and aesthetic wellness businesses across the United States. As its client portfolio grows, the agency is hiring a dedicated Client Success Manager to build a consistent, proactive experience for clients after the sale.

That covers onboarding, campaign launch, ongoing service, retention, and renewal support. You'll be clients' main point of contact and the bridge between them and the creative, media buying, appointment-setting, sales, and operations teams. You'll also help shape the agency's first dedicated Client Success function, including the processes and playbook the team will rely on as it scales.

Manage a portfolio of about 40 client relationships through scheduled check‐ins. Respond to client Slack messages within 24 hours on business days. Keep CRM records accurate and up to date. Spot dissatisfaction and at‐risk accounts early, coordinate recovery plans, and support renewals and retention.

Turn client concerns into clear actions for the creative, media buying, appointment-setting, and operations teams, and follow through until they're resolved. Prepare client‐facing performance updates and maintain a portfolio health dashboard that leadership can see. Client interactions logged in the CRM within 24 hours, and churn risks identified before they escape.

Learn the client journey, tools, account history, and existing team workflows.



Begin managing about 10–20 accounts on your own, set up regular check‐ins, and track account health. Days 61–90: Work toward full portfolio ownership, report on retention health, and recommend process improvements.

Earning Potential Variable: Performance incentives are mainly tied to quarterly client retention, with additional bonuses for client testimonials. Detailed retention bonus tiers will be shared before the offer stage. Earnings above base depend on performance and are not guaranteed.

About 1–2 years of relevant experience in client success, account management, customer service, or a client‐facing agency role. Excellent spoken and written English, with confident client communication. Solid organization and follow‐through while managing multiple accounts and competing priorities.

Ability to understand basic marketing performance reports and explain practical next steps to clients.

Available

Monday–Friday, approximately 9 AM–5 PM Eastern, Central, or Pacific Time.

Experience with medspas, aesthetics, or wellness, or experience supporting growth at a medspa. Familiarity with GoHighLevel, ClickUp or similar project management tools, and Meta Ads Manager. These platforms can be taught. Fully remote role for candidates in Canada or the United States.

Consistent

Monday–Friday daytime schedule. Performance incentives tied to quarterly client retention, plus bonuses for client testimonials. Training on the agency's platforms, including GoHighLevel, ClickUp, and Meta Ads Manager. Chance to help build the agency's first dedicated Client Success function and shape its processes and playbook. Room to grow as the agency scales, with potential paths to Senior Client Success Manager and Head of Client Success.

📌 Client Success Manager for Meta Advertising and Appointment-Setting Agency (Ottawa)
🏢 Limitless Agency
📍 Ottawa