Reform Clinics is a multidisciplinary rehabilitation and wellness clinic located on the Oakville–Burlington border. Our team provides chiropractic care, physiotherapy, massage therapy, acupuncture, and rehabilitation services in a professional and patient-focused environment.

We are seeking a dependable, friendly, and organized Clinic Receptionist with previous reception or administrative experience. The successful candidate will help create a welcoming patient experience while supporting the daily administrative operations of the clinic.

Responsibilities

- Welcome patients and complete check-in and check-out procedures
- Answer telephone calls, emails, text messages, and general inquiries
- Schedule, confirm, reschedule, and cancel appointments
- Register new patients and maintain accurate contact and insurance information
- Process payments, issue receipts, and collect outstanding patient balances
- Verify extended health insurance coverage and submit direct-billing claims
- Maintain organized practitioner schedules and patient waitlists
- Complete patient recalls and follow-up scheduling
- Scan and upload referrals, reports, and insurance documents
- Communicate professionally with patients, practitioners, insurance companies, and referring offices
- Assist practitioners and team members with administrative tasks
- Maintain an organized reception area and support daily clinic flow
- Protect patient privacy and maintain confidentiality
- Complete opening and closing duties as assigned

Required Qualifications

- Minimum one year of recent, paid reception, office administration, or front-desk experience
- Strong telephone, email, and in-person communication skills
- Excellent organization, accuracy, and attention to detail
- Ability to manage multiple priorities in a busy clinic environment
- Confidence processing payments and discussing patient balances
- Comfortable learning and using electronic scheduling and record systems
- Proficiency with email, Microsoft Word, and basic Microsoft Excel
- Dependable, punctual, professional,



and able to work independently
- Consistent availability for the required shifts

Preferred Qualifications

- Previous reception or administrative experience in a rehabilitation, healthcare, dental, or wellness clinic
- Experience using Jane App, Universal Software, or another clinic-management system
- Experience with extended health insurance verification and direct billing
- Familiarity with TELUS eClaims, insurer portals, or HCAI
- Understanding of patient confidentiality and clinic privacy procedures

Schedule The position includes weekday afternoon or evening shifts. Saturday availability is required; Saturday shifts may be scheduled every week or on an alternating basis.

What We Offer

- Competitive hourly compensation based on experience
- Paid training in Reform Clinics’ administrative procedures
- On-site parking
- Wellness program
- Supportive multidisciplinary team
- Modern clinic environment
- Opportunity for additional hours and responsibilities as clinic needs develop

Please apply through Indeed with a current résumé. Applicants should clearly identify their reception or clinic-administration experience and provide their complete weekly availability. We thank all applicants for their interest. Only candidates selected for an interview will be contacted. Accommodations are available during the recruitment process upon request.

Pay: $20.00-$25.50 per hour

Expected hours: 15.0 – 30.0 per week

Benefits

- On-site parking

Ability to commute/relocate:
- Oakville, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Are you looking for full time or part-time hours?
- Are you a student?
- Are you consistently available to work Saturdays?
- Please list all days and times you are regularly available.
- Do you have at least one year of paid reception, front-desk, or office-administration experience?
- Have you previously worked in a rehabilitation, healthcare, dental, or wellness clinic?
- Which systems have you used?

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Clinic Receptionist (Oakville)
🏢 Reform Clinics
📍 Oakville