Job Summary
To plan and manage all operational activities associated with cargo service handling in line with our procedures, policies, and brand values.
Job Responsibilities
Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer service expectations and operational objectives.
Lead, motivate, and manage teams to achieve Service Level Agreements (SLA), productivity targets, and operational performance goals.
Assist in monitoring operational performance and KPIs to identify opportunities and implement corrective actions.
Ensure compliance with all safety, security, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
Oversee workplace health and safety programs, incident reporting, investigations, return-to-work processes, and corrective actions.
Oversee, monitor, and evaluate the operation's performance to ensure increased profitability and productivity.
Monitor and analyze the Profit and Loss (P&L;) statements for any variances and take appropriate actionMonitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness.
Ensure operational processes comply with ISO 9001, 45001, and 14001 standards while supporting audits and continuous improvement initiatives.
Maintain accurate operational documentation, procedures, and compliance records.
Monitor customer satisfaction, address service concerns, and implement improvement actions.
Foster a culture of accountability, safety,



continuous improvement, and employee development through effective leadership and coaching.
Build and maintain strong relationships with internal stakeholders, customers, airport authorities, and business partners.
Qualifications And Competencies
Minimum of 5 years of experience within the industryExcellent communication skills in French and EnglishEligible to work in CanadaStrong customer focus with a commitment to operational quality and continuous improvementKnowledge of general office operations and business support functions.
Must be available to work a adaptable schedule, as required to support operational needs.
Highly reliable professional with a strong sense of ownership, accountability, and commitment to operational excellence.
Strong analytical and problem-solving skills to drive continuous improvementAbility to work in inclement weatherWhat

We Offer

Competitive pay and bonus structurePaid trainingGroup benefits (Insurance, RRSPs, etc.)Free parkingAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation
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📌 Cargo/Warehouse Manager Yul (Winnipeg)
🏢 Swissport
📍 Winnipeg