Guide restaurant technology transformation for Chick-fil-A Canada through complex program leadership, platform implementation, and operational support.
This senior leader oversees technology enabling exceptional restaurant experiences for Operators and Customers. Working with internal stakeholders, third-party vendors, and the United States Center of Excellence, the role implements core restaurant systems, payment solutions, network infrastructure, and digital capabilities. The leader helps transition Canada to a current technology stack while aligning investments with expansion goals.
Key Responsibilities
Lead technology required for successful restaurant grand openingsOversee core systems, payment solutions,
and network infrastructureEstablish support organization and service level commitmentsCoordinate responses to Operators’ technical issues and inquiriesMobilize resources to restore normal restaurant operationsRequirements:
Experience leading large, complex technical programsExperience with development approaches and techniquesAbility to translate business needs into requirementsStrong verbal and written communication skillsTen years of experience and bachelor’s degree or equivalentDrive Chick-fil-A Canada’s restaurant technology transformation with implementation, support, and complex program leadership.
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