Lead IT delivery and client relationships in a hybrid Ontario position, coordinating global teams and managing complex stakeholder expectations. Bring solid business acumen and delivery leadership.
As an experienced IT Delivery Manager, you will connect client stakeholders with onshore and offshore delivery teams. You will oversee execution, customer satisfaction, and account growth while translating business needs into actionable requirements. The role requires SDLC knowledge, stakeholder management, and experience with Agile, Scrum, Waterfall, or hybrid methodologies.
Key Responsibilities
Manage trusted relationships with client stakeholdersTranslate business objectives into delivery requirementsCoordinate global teams for seamless project executionMonitor timelines, deliverables, risks, and service commitmentsLead escalations, reviews, and continuous improvement effortsRequirements: 18+ years in IT services or related industries5-8 years in client or account managementKnowledge of SDLC, infrastructure, and delivery modelsExecutive stakeholder and presentation management skillsBachelor's degree in a related fieldApply IT delivery, client management, and governance expertise to support Cognizant customers across hybrid Ontario engagements. #J-18808-Ljbffr