Lead eCommerce customer experience strategy at Walmart in Mississauga, focusing on Net Promoter Score and Perfect Order performance. Drive measurable improvements across the order journey.
As Senior Manager, Program Management, you will establish performance frameworks for eCommerce NPS and Perfect Order. The work includes KPIs, reporting, root-cause analysis, and improvement plans. You will translate customer insights into priorities and recommendations.

Key Responsibilities
Manage eCommerce NPS and Perfect Order performance frameworksLead performance reviews across the end-to-end order journeyIdentify customer pain points, operational gaps, and emerging trendsDrive cross-functional ownership of corrective actions and initiativesDevelop long-term NPS and Perfect Order strategy roadmapsRequirements: Age 16 or olderAbility to work with Operations, Product, Technology, and Supply ChainAbility to apply data, analytics, and customer insightsCommitment to integrity, ethics, compliance, and Walmart valuesFocus on continuous improvement and customer-first decisionsBring program management, performance strategy, and customer insights to Walmart’s eCommerce experience in Mississauga. #J-18808-Ljbffr

📌 Senior Ecommerce Customer Experience Manager (Winnipeg)
🏢 Walmart
📍 Winnipeg