Lead AdminAdvantage client services in a hybrid Toronto role, applying Group Benefits expertise and strategic oversight to complex delivery. Guide teams through implementations, enrolments, and ongoing service.
As Manager, AdminAdvantage Client Services, you will lead Client and Account Specialists in a client-focused environment. You will oversee complex implementations, re-enrolments, service delivery, and portfolio health. The role requires leadership, Microsoft Office 365 proficiency, and deep understanding of Group Benefits, including plan design, enrolment processes, and system capabilities.
Key Responsibilities
Lead, coach,
and develop Client and Account SpecialistsOversee end-to-end client implementations and ongoing service deliveryManage workforce planning and resource allocation across portfoliosAct as senior escalation point for high-risk client issuesDrive cross-functional resolution and preventative solutionsRequirements:
Post-secondary education or equivalent experienceExtensive leadership experience in complex, high-volume environmentsDeep Group Benefits knowledge, including plan designUnderstanding of enrolment processes and system capabilitiesProficiency with Microsoft Office 365 toolsBring client service leadership, Group Advantages expertise, and operational discipline to AdminAdvantage delivery at Manulife.
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