ALBION CINEMASJob Description – Theatre Crew MemberPosition Overview The Theatre Crew Member is responsible for delivering excellent customer service and supporting the efficient day-to-day operations of Albion Cinemas. This position involves working across various departments of the theatre, including Concessions, Box Office, Ticket Checking, Ushering, Auditorium Operations, Lobby, Washrooms, Cleaning and General Maintenance.

This is a fast-paced, customer-oriented position that requires flexibility, teamwork, reliability, attention to detail and the ability to manage multiple responsibilities, particularly during peak business hours and busy showtimes.

Crew Members are expected to maintain high standards of customer service, cleanliness, safety and operational efficiency while contributing to a positive experience for all guests.

Key Responsibilities

1. Customer Service & Guest Relations

- Welcome guests and provide courteous, professional and friendly customer service.
- Assist customers with inquiries regarding movies, showtimes, ticket purchases, seating arrangements and theatre facilities.
- Provide accurate information regarding ticket prices, concession products and theatre policies.
- Address customer concerns and complaints professionally, escalating issues to the Manager or Supervisor when necessary.
- Maintain a welcoming, clean and comfortable environment for all guests.
- Assist guests requiring accessibility support or additional assistance.

2. Concession Operations & Food Service

- Operate concession counters efficiently, particularly during peak periods.
- Prepare and serve popcorn, beverages, candy, nachos, hot food and other products offered by the theatre.
- Operate concession equipment, including popcorn machines, beverage dispensers and food-warming equipment, in accordance with established procedures.
- Follow proper food preparation, hygiene, sanitation and food-handling practices.
- Maintain cleanliness and organization of concession counters, equipment and food preparation areas.
- Monitor inventory and replenish concession supplies, including cups, lids, straws, candy, beverages and other products.
- Monitor product availability and notify management of low stock or shortages.
- Follow appropriate product rotation procedures and minimize food waste.

3. Cash Handling & Point-of-Sale Operations

- Operate the theatre's Point-of-Sale (POS) and cash register systems accurately and efficiently.
- Process customer payments using accepted methods, including cash, debit and credit cards.
- Handle cash responsibly, provide accurate change and issue receipts when required.
- Follow established cash-handling, till balancing and transaction procedures.
- Report cash discrepancies, payment issues or transaction errors to the Manager immediately.
- Maintain the confidentiality of cash, sales information and internal company procedures.

4. Ticket Sales & Admission Control

- Process movie ticket sales through the theatre's ticketing and POS systems when assigned.
- Verify customer tickets before granting access to the auditoriums.
- Confirm the correct movie title, showtime and auditorium information.
- Direct guests to their designated auditoriums and assist with seating inquiries.
- Enforce theatre admission policies,



including applicable movie-rating and age-restriction requirements.
- Monitor auditorium entrances and prevent unauthorized access.
- Assist customers with ticket-related concerns, booking inquiries and seating issues.

5. Ushering & Auditorium Operations

- Conduct regular auditorium inspections before, during and after movie screenings.
- Ensure auditoriums are clean, organized and ready for incoming guests.
- Inspect seating areas, floors and walkways for garbage, spills, damaged seats or other maintenance concerns.
- Monitor auditoriums for disturbances or inappropriate guest behaviour and report significant concerns to management.
- Check general presentation conditions, including picture, sound and temperature, and promptly report any technical issues.
- Ensure aisles, stairways and emergency exits remain clear and accessible.
- Assist guests with locating their assigned seats when necessary.
- Maintain a safe, quiet and comfortable environment for moviegoers.

6. Cleaning, Sanitation & Housekeeping Crew Members are responsible for maintaining the cleanliness and presentation of all public and designated staff areas, including:

- Movie auditoriums and seating areas.
- Lobby and theatre entrances.
- Hallways, stairways and walkways.
- Ticket-checking and admission areas.
- Concession counters and food preparation areas.
- Public washrooms.
- Staff areas and designated workspaces.
- High-touch surfaces and frequently used equipment.
- Garbage and recycling disposal areas.

Additional cleaning responsibilities include:
- Collecting and disposing of garbage and replacing garbage bags as required.
- Sweeping, vacuuming and mopping floors as necessary.
- Cleaning spills immediately to prevent slip hazards.
- Wiping down and sanitizing high-touch surfaces.
- Cleaning and maintaining washrooms to an acceptable standard of hygiene.
- Replenishing washroom supplies, including toilet paper, paper towels and hand soap.
- Cleaning auditorium floors, seats and surrounding areas between screenings.
- Ensuring all entrances, exits and common areas remain clean and presentable throughout the shift.

7. Theatre Facilities & Maintenance Reporting

- Maintain the cleanliness and appearance of auditorium and screen areas.
- Ensure there is no garbage, debris or obstruction near screens, stages or presentation areas.
- Identify and report damaged seats, lighting, doors, fixtures and other facility-related concerns.
- Immediately notify management of projector, screen, sound system or other presentation-related issues.
- Report equipment malfunctions and maintenance requirements promptly.
- Operate specialized cinema equipment only when properly trained and authorized.

8. Workplace Safety & Security

- Follow all workplace health and safety policies, procedures and instructions.
- Keep aisles, stairways, walkways and emergency exits transparent at all times.
- Immediately identify and report spills, trip hazards, damaged equipment and other unsafe conditions.




- Report suspicious activity, security concerns or inappropriate behaviour to management.
- Understand and follow established emergency evacuation and emergency response procedures.
- Assist guests during emergency situations as directed by management.
- Take appropriate action to prevent accidents and ensure identified safety hazards are addressed promptly.

9. Teamwork & Operational Flexibility

- Work cooperatively and professionally with all members of the theatre team.
- Remain flexible and be prepared to work in different departments based on operational requirements.
- Provide assistance to coworkers during busy showtimes, peak periods and high-volume operations.
- Manage multiple responsibilities while maintaining accuracy, efficiency and service standards.
- Follow instructions and operational procedures provided by the Manager or Supervisor.
- Assist other departments whenever required to support smooth theatre operations.
- During slower business periods, remain productive by completing assigned cleaning, stocking, organizing and maintenance-related tasks.

10. Opening & Closing Responsibilities Crew Members may be assigned opening and closing responsibilities depending on their scheduled shifts and operational requirements.

Opening Duties:

- Prepare concession counters and food service areas for daily operations.
- Set up popcorn and other food preparation equipment.
- Replenish concession inventory and operating supplies.
- Inspect auditoriums, washrooms and public areas to ensure cleanliness and readiness.
- Prepare ticketing, admission and guest-service areas.
- Ensure assigned areas are ready before the theatre opens to the public.

Closing Duties:

- Clean concession counters, equipment and food preparation areas.
- Complete post-screening auditorium cleaning and inspections.
- Clean and organize designated public areas and common spaces.
- Replenish and organize concession supplies where required.
- Collect and dispose of garbage and recycling.
- Clean and restock washrooms.
- Ensure auditoriums and public areas are clear of guests and left in proper condition.
- Complete all additional closing procedures assigned by management.

General Position Expectations The Theatre Crew Member position is a multi-departmental role. Employees are not restricted to one specific department and may be assigned duties across different areas of Albion Cinemas according to operational needs. Depending on scheduling, staffing requirements and business demands, employees may be required to work in:
- Concessions and Food Service
- Box Office and Cash/POS Operations
- Ticket Sales and Ticket Checking
- Ushering and Guest Assistance
- Auditorium Inspections and Operations
- Lobby and Common Area Maintenance
- Washroom Cleaning and Sanitation
- General Housekeeping and Facility Maintenance
- Opening and Closing Operations

All Crew Members are expected to demonstrate professionalism, punctuality, accountability, adaptability and a willingness to assist wherever required. The successful performance of this role requires employees to contribute to all aspects of theatre operations while consistently maintaining Albion Cinemas' standards of customer service, cleanliness, safety and teamwork.

Pay: $17.95 per hour

Work Location: In person

📌 Crew Person (Etobicoke)
🏢 Woodside and York cinemas
📍 Etobicoke