Customer Service Representative/ 6-Month Contract

Status: Existing Vacancy

Are you looking for a position as a Customer Support Representative? If so, look no further. Medipac is an industry leader in the travel insurance market. You will work in a team setting, providing frontline communications to our clients.

Our representatives provide information both over the phone and through email. Representatives have the opportunity to learn about all areas of the business, ensuring they can respond to a variety of inquiries while at the same time, enhancing their skill set.

The ideal candidate will have strong communication skills and must enjoy dealing with people within a call centre environment. The ability to listen and effectively manage our clients’ expectations and needs in a professional and positive manner, will be the key to your success. Training is provided on our products and services.

In this role you will:

· Answer client inquiries

· Complete orders

· Process transactions

· Be accurate and detail-oriented

· Handle several tasks and changing priorities

· Respond to and resolve customer inquiries using standard procedures and escalation protocols

· Connect both verbally and in writing with clients, other department staff or peers in a calm, courteous, professional and effective manner

· Assist the team by respecting coworkers and remaining dedicated

Be willing to upgrade skills

Have a good attendance record

Requirements:

· Completed Post-Secondary Education or high school diploma with a minimum of 1 year of customer service experience

· Fluency in English is a must,



both written and verbal (additional languages an asset)

· Be available for evening and weekend shifts

· Attention to detail, with the ability to multi-task

· Well-developed listening, customer engagement and service skills, both on the telephone and in-person

· A strong communicator, both written and verbal

Comfortable working in a fast-paced call centre environment; is able to take initiative.

· Proficient keyboard skills

· Proficient in Microsoft Office and Outlook

Our Office is located in Toronto (North York) just off of Hwy 401 and DVP, and is accessible by TTC transit. Free parking is also available for those who drive. Hours are full-time (40 hours/week), with assigned shifts available between 8:00AM and 8:00PM Monday through Friday, and weekends.

Candidates must be available to work 40-hours per week, be flexible with shift start times and be able to work weekends on a rotational basis.

Recruitment Process Disclosure

We do not use artificial intelligence to screen, assess, or select applicants for this position.

We are committed to providing accomodations for applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Pay: $19.00 per hour

Benefits

- Company events
- On-site parking

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Education:
- Secondary School (preferred)

Experience:
- Customer Support & Client Services Occupations: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

📌 CSR (Customer Service Representative) (Toronto)
🏢 Medipac International
📍 Toronto