Gateway Winnipeg is seeking a Customer Account Representative in Winnipeg who believes telecommunications should be simple. You’ll explain home internet, TV, and home phone options in clear, everyday language, helping customers understand their choices and the overall value.
As a Customer Account Representative, you’re not a faceless voice on a customer service line. You’re the person who actually knows what’s available, what it costs, and what makes sense. The Customer Account Representative meets customers in person, answers their questions, and presents internet, TV, and home phone options without the runaround.
Core Functions of the Customer Account Representative
- Connect with customers in person as the Customer Account Representative they can count on for the connectivity services they rely on every day.
- Answer service and pricing questions on the spot with plain explanations residents actually understand.
- Translate internet, TV, and home phone options into everyday terms, without the jargon.
- Compare each customer’s current setup honestly against better-fitting options, letting the value speak for itself.
- Earn sales through clarity rather than pressure, turning first conversations into long-term, loyal customers.
- Match every sales recommendation to the customer’s budget, recommending down as readily as up when the fit calls for it.
Preferred Skills of the Customer Account Representative
- A goal-oriented mindset focused on meeting daily and weekly sales targets.
- Robust organizational skills for managing customer interactions and follow-ups.
- A coachable attitude that welcomes feedback and keeps improving.
- Resilience and positivity when facing rejection or challenging conversations.
- The ability to spot add-on services that genuinely fit a customer’s needs.
Every Customer Account Representative on our team builds real sales and communication skills with every conversation. Ready to be the Customer Account Representative customers trust? Apply today. Job Type: Full-time