Lead customer care operations at ZEISS through service billing, order entry, and daily workflow coordination in a hands-on supervisory capacity. The IQR Customer Care Operations Supervisor coordinates service and sales administration activities while personally managing assigned transactions. This hands-on supervisor guides team priorities, monitors workflow, and supports responsive customer service.

The work includes service orders, contracts, billing, invoicing support, sales coordination, and process improvement.

Key Responsibilities: Assign daily priorities and monitor Customer Care Administration workflow Manage service orders, sales orders, contracts, and customer accounts Coordinate billing, order entry, invoice, and scheduling issue resolution Coach team members on quality, productivity,



and customer responsiveness Improve work instructions, documentation, and service administration processes Requirements: Bachelor's degree preferred; equivalent related experience may be considered Three to five years' related business operations experience preferred Prior employee leadership or team workflow coordination experience preferred SAP ERP and CRM experience required or strongly preferred Microsoft Office proficiency, especially Excel, Word, Outlook, and Teams Apply customer care, service billing, order entry, and team leadership expertise within ZEISS IQR operations.

📌 Customer Care Operations Supervisor (Toronto)
🏢 Carl Zeiss Canada
📍 Toronto