Analyze customer data and reporting workflows at Hydro One in Markham, supporting CRM, SharePoint, and business process improvement initiatives. This 16-month rotation supports the Process and Reporting Manager within Customer Experience. You will contribute to process development, analytical reporting, data validation, and CRM-related initiatives. The work includes SAP, Microsoft Dynamics CRM, SharePoint, Microsoft Office Suite, and VBA.

Key Responsibilities

- Improve business processes and recommend reporting solutions
- Gather information for planning, forecasting, and performance reports
- Coordinate CRM requirements with business and technology teams
- Facilitate User Acceptance Testing and feedback sessions
- Monitor data quality, integrity,



and validation issues Requirements:
- Four years of university education in an appropriate field
- Knowledge of business administration, computer, and financial concepts
- Knowledge of project management and business process methodologies
- Experience preparing analytical reports, planning, forecasting, and budgeting
- Over two years up to four years of relevant experience Bring customer data analysis, reporting, CRM, and process improvement experience to Hydro One’s Customer Experience organization.

📌 Customer Data Reporting Analyst (Markham)
🏢 Hydro One Networks
📍 Markham