Turn customer feedback into actionable intelligence as a Customer Experience Intelligence Analyst with strong Qualtrics and analytics expertise. This full-time position offers work from home options.
Agilent Technologies seeks an analyst to support CX measurement, reporting, dashboarding, and analytics. You will connect customer perceptions, operational performance, and business outcomes using survey, CRM, ERP, operational, and business datasets. The work supports customer-centric action and business decision-making.
Key Responsibilities
Develop dashboards, scorecards, and reporting solutions
Ensure customer data accuracy, integrity, and governance
Analyze trends, drivers, risks, and opportunities
Manage ACX and ad hoc website surveys
Translate business questions into actionable recommendations
Requirements
Bachelor's degree or equivalent professional experience
Five or more years in analytics or customer insights
Expertise in survey research and predictive modeling
Experience with Qualtrics programs, reporting, and dashboards
Strong communication and stakeholder management skills
Use Qualtrics, customer intelligence, and analytical problem-solving to strengthen experience measurement and decisions at Agilent Technologies.