Customer Service and Relationship Manager (Toronto)

Customer Service and Relationship Manager (Toronto)

06 Nov
|
Arctiq
|
Toronto

06 Nov

Arctiq

Toronto

Develop and execute a federal sales strategy focused on growing Arctiq’s presence across Government of Canada departments and agencies

Build and expand relationships with federal customers, executives, technical stakeholders, procurement teams, and key industry partners

Identify, qualify, and pursue opportunities across Arctiq’s portfolio, including infrastructure, cloud, cybersecurity, networking, Data & AI, Qualified Services, and Managed Services

Understand departmental priorities, budgets, procurement timelines, modernization initiatives, and technology challenges to position the right Arctiq solutions

Maintain a strong pipeline of federal opportunities and provide accurate forecasting throughout complex government sales cycles

Navigate Canadian federal procurement processes, including RFPs, RFIs, RFQs, Standing Offers, Supply Arrangements, task-based procurements, and other applicable contracting vehicles

Work closely with Public Services and Procurement Canada (PSPC), Shared Services Canada (SSC), OEMs, distributors, prime contractors, and strategic partners

Partner with pre-sales, engineering, services, and leadership teams to develop solutions aligned with federal technical, security, compliance, and operational requirements

Lead and support the development of proposals, quotes, Statements of Work, and responses to government solicitations

Develop relationships with technology partners and understand their Canadian public-sector programs, incentives, and go-to-market strategies

Manage opportunities from initial prospecting through contract award and ensure strong internal coordination throughout the sales process

Expand existing federal accounts through cross-selling, Professional Services, Managed Services, and additional technology solutions

Stay current on Government of Canada IT priorities, procurement initiatives, cybersecurity requirements, cloud adoption, digital modernization, and competitive activity

Represent Arctiq at federal industry events, partner meetings, customer briefings, and government technology forums





5+ years of successful technology sales experience, with demonstrated experience selling into the Canadian Federal Government

Proven track record of meeting or exceeding sales targets within the federal public sector

Established relationships within federal departments and agencies, SSC, PSPC, OEMs, distributors, systems integrators, and/or the Canadian government contracting community strongly preferred

Experience selling IT products, Professional Services, Managed Services, cloud, infrastructure, networking, cybersecurity, or related technology solutions

Familiarity with Government of Canada procurement vehicles such as Standing Offers, Supply Arrangements, TBIPS, SBIPS, ProServices, or similar vehicles is an asset

Ability to understand departmental business and mission priorities and translate them into technology and services opportunities

Strong understanding of modern technology trends, including cloud, infrastructure modernization, cybersecurity, networking, automation, and Data & AI

Experience responding to government RFPs, RFIs, and RFQs and working with proposal, contracts, and technical teams

Strong communication, presentation, negotiation, and relationship-building skills

Ability to develop strategic account plans and pursuit strategies for complex federal opportunities

Highly motivated, persistent, and comfortable managing long and complex government sales cycles

Existing federal customer relationships and an active Government of Canada security clearance are considered strong assets

Bilingualism in English and French is considered an asset

Demonstrates expertise in federal sales strategy development and execution, with a strong focus on building relationships within the Canadian Federal Government.

Federal Sales Strategy

Development

Relationship Building with Federal Customers

Account Planning and Strategy Development

Data & AI Solutions

Networking Solutions

Relationship-Building Skills

Government of Canada Security Clearance

Bilingualism in English and French

Canadian Federal Government

Public Services and Procurement Canada

Managed Services

Digital Modernization

📌 Customer Service and Relationship Manager (Toronto)
🏢 Arctiq
📍 Toronto

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