Kiwi Collection is looking for a Customer Service & Reservations Specialist to join our Reservations team. This role is ideal for someone who loves luxury travel, enjoys helping people, and takes pride in delivering thoughtful, detail-oriented service.
You’ll support our direct Kiwi Collection clients as well as cardholders and concierge teams from our global financial institution partners, ensuring every interaction reflects the high standards of a luxury travel brand.
This is a remote position for applicants outside of Vancouver, with the option to work from our downtown Vancouver office. Vancouver based agents may be required to attend in-office events from time to time.
What You’ll Do
- Deliver exceptional customer service by phone, email, and chat
- Handle reservation inquiries including availability, pricing, benefits, and special requests
- Act as a liaison between clients, concierge teams, and hotel partners worldwide
- Take ownership of customer requests, follow through on issues, and provide timely resolutions
- Support concierge offices globally with backend assistance and booking support
- Ensure all reservations are accurate, complete, and quality-checked before arrival
- Communicate special requests clearly to hotel partners
- Assist with changes, cancellations, and issue resolution in a calm, professional manner
- Support sales by preparing quotes and guiding clients through the booking process
- Consistently uphold Kiwi Collection’s luxury service standards
Job Types: Full time, Part-time Pay: $23.00-$28.00 per hour
Benefits
- Extended health care
- Paid time off
- Work from home
Experience:
- Luxury Hotel Reservations: 2 years (required)
Work Location: Hybrid remote in Vancouver, BC V6C 1S4
📌 Customer Service and Reservations Agent (Vancouver)
🏢 Kiwi Collection
📍 Vancouver
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