We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity. Build and maintain robust customer relationships with the stakeholders within aviation security Conduct regular performance reviews and recommend employee recognition programs Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents Conduct workplace investigations with guidance from People & Culture and the senior leadership team Perform essential administrative tasks in alignment with daily operations Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment Bachelor's degree in Business Administration, Management, Finance, Criminal Justice,



or related field; OR a minimum of two (2)years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance Strong operational focus, ability to work under pressure and provide creative solutions Proficiency in using office software such as Word, Excel and PowerPoint Willingness to work irregular hours, shift work, and attend incidents after hours Strong communication, leadership, client service, and persuasive skills Fluency in French is an asset These are 24/7 positions, so candidates with open availability to work morning, afternoon, and evening shifts are preferred.
This role is fully based at Victoria International Airport (YYJ). We believe in and are committed to a workplace culture of respect, inclusion, and diversity. is committed to providing accommodation for people with disabilities through the interview process and while employed. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi.

📌 Regional Service Delivery Manager (Winnipeg)
🏢 Paladin Airport Security Services
📍 Winnipeg