Customer Service Coordinator (Mandarin & English) – Exploring Scholar

Organization: Exploring Scholar

Employment Type: Customer Service Coordinator

Pay: CA$18–CA$22/hour (Based on experience), plus performance bonuses

Schedule: Evenings & weekends (September–June); daytime hours (July–August)

About Exploring Scholar

Exploring Scholar helps students reach their academic goals through tutoring and enrichment programs. Families choose us because we communicate clearly, schedule smoothly, and make them feel confident in our team from the first inquiry onward.

The Opportunity

We’re looking for a confident, articulate, and highly responsive Customer Service Coordinator to be the friendly voice of Exploring Scholar. You’ll help new families feel ready to join, keep current families informed, and manage tutoring schedules, including the urgent changes that come up along the way.

When You’ll Work

Our programs are busiest outside regular school hours, so this role follows our families’ needs:

- School year (September–June): Evenings and weekends
- Summer (July–August): Daytime hours

What You’ll Do

- Stay Connected with Families: Communicate by phone, text, and messaging platforms (including WeChat), replying quickly and professionally
- Guide New Families: Answer questions from prospective families and help them feel confident enrolling
- Smooth Onboarding: Make the path from first inquiry to first session simple and stress-free
- Coordinate Scheduling: Book and reschedule tutoring sessions with our teaching team
- Share Progress Updates:



Keep families informed about their students’ progress and follow up on inquiries promptly
- Gather Feedback: Collect family input to help us improve our programs
- Resolve Urgent Issues: Handle no-shows, last-minute switches, and other scheduling changes calmly and efficiently

Who We’re Looking For

- Bilingual: Fluent in Mandarin and English (required)
- Customer Service Experience: Strong background in customer service (essential)
- Phone Confidence: Comfortable speaking directly with clients
- Responsive: Quick to reply across calls, texts, and messaging apps
- Polished Communicator: Persuasive, skilled, and able to build trust
- Fast Learner: Able to pick up policies and procedures quickly
- Solution-Focused: Calm under pressure when urgent issues arise
- Organized: Reliable and comfortable juggling multiple conversations at once
- Available: Evenings and weekends during the school year, daytime hours in summer

What We Offer ✓ Competitive Base Pay: CA$18–CA$22/hour, based on experience

✓ Performance Bonuses: Earn extra on top of your base pay

✓ Equipped to Succeed: Work phone and WeChat account provided

✓ Supportive Team: Work alongside people who care about the families we serve

✓ Real Impact: Help students grow and make a difference in their learning

How to Apply

Send the following to [email protected]:

- Résumé
- Cover Letter
- A short Loom video about a time you turned a frustrated customer into a happy one

Applications are reviewed on a rolling basis. Pay: $18.00-$22.00 per hour

Work Location: In person

📌 Customer Service Coordinator for Family and Client Relations (Mandarin) (中英双语)
🏢 Exploring Scholar
📍 North York