IN PERSON POSITION ONLY

CANDIDATE MUST RESIDE IN CANADA ALREADY AND LIVE IN PROXIMITY

SALARY DEPENDING ON EXPERIENCE

We are currently looking for a Customer Service Representative who is organized, dependable, and customer oriented. The successful candidate will be responsible for assisting customers and ensuring their needs are handled promptly and professionally and speak good English. If you are that person we would love to hear from you!

We are in the health industry promoting well-being and a healthy way of life. We service across Canada all health food stores, pro-shops, gyms and mass accounts for 40 years. This is a very exciting and fulfilling field.Must speak good English.

- Handle customer phone calls with professionalism and courtesy and provide customers with a remarkable experience
- Resolve product issues by understanding customer's complaint, determining the cause and following up to ensure resolution as quickly as possible
- Coordinate with different departments to ensure prompt resolution of customer issues
- Maintain customer records/files by updating account information
- help order entry department in busy times
- Communicate with Reps to help solve issues
- Process claims with various carriers




- Track shipments
- Issue Credits
- Contribute to the team effort by performing related tasks as needed
- Other related tasks
- Possibility of more hours if needed

Skills Required:
- 1 years Customer Service experience and good phone etiquette
- Excellent verbal and written communication skills in English
- Disciplined and motivated
- Ability to multitask
- Team player
- Performs well under pressure
- Good listening skills
- Ability to actively follow up
- Likes to consult and help people
- Naturally positive, open to recent learning
- Find creative solutions to unforeseen events and problems
- Presence, interpersonal skills and enthusiasm
- Proficiency in computer skills

Job Types: Full-time, Permanent Pay: $23.00-$25.00 per hour

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Application question(s):
- How would you describe your level of English proficiency?
- How many years of experience do you have?
- Do you own a vehicle?
- How far do you reside from the job location?

Work Location: In person

📌 Customer Service (Terrebonne)
🏢 Empire Health Distribution
📍 Terrebonne