Customer Service Representative – BCLC Lottery Retailer

Location: Central City Shopping Centre, Surrey, BC

Job Type: Part-Time

Schedule: Thursday and Friday evenings, plus Saturday and/or Sunday shifts

We are looking for a reliable, friendly, and experienced Customer Service Representative to join our lottery retail team at Central City Shopping Centre in Surrey.

The ideal candidate will have previous experience working with BCLC lottery products and systems, excellent customer service skills, and the ability to work independently in a fast-paced retail environment.

We are specifically looking for someone available on Thursday and Friday evenings, as well as Saturdays and/or Sundays.

Key Responsibilities

- Assist customers with purchasing BCLC lottery products, including Lotto 6/49, Lotto Max, BC/49, Daily Grand, scratch tickets, and other lottery products.
- Operate BCLC lottery terminals accurately and efficiently.
- Process lottery ticket purchases, validate winning tickets, and handle prize payouts in accordance with BCLC policies.
- Manage customer orders, including processing, organizing, and ensuring accuracy.
- Receive, check, and organize incoming deliveries and inventory.
- Monitor lottery ticket inventory, restock products, and maintain organized displays.
- Process cash, debit, and other transactions accurately.
- Balance cash registers and complete opening or closing duties as required.
- Maintain a clean, organized, and welcoming retail environment.
- Follow all BCLC regulations,



age-verification requirements, and responsible gambling procedures.
- Provide friendly, professional, and efficient customer service.

Qualifications & Requirements
- Previous experience with BCLC lottery terminals and lottery products is required.
- Strong knowledge of Lotto 6/49, Lotto Max, scratch tickets, and other BCLC lottery games.
- Previous retail or customer service experience.
- Experience handling cash, processing transactions, and balancing registers.
- Ability to receive and manage deliveries and inventory.
- Strong attention to detail, organizational skills, and reliability.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple responsibilities.
- Must meet the minimum age requirements for selling lottery products in British Columbia.

Availability Requirements

We are hiring specifically for the following shifts:

- Thursday evenings
- Friday evenings
- Saturday and/or Sunday shifts

Applicants must be available for Thursday and Friday evening shifts and at least one weekend day.

How to Apply

Please submit your resume along with a brief description of your previous BCLC lottery or retail experience.

Priority will be given to candidates who already have hands-on experience operating BCLC lottery terminals and selling lottery products.

We look forward to hearing from you!

Pay: From $18.25 per hour

Expected hours: 20.0 – 30.0 per week

Benefits

- In office parking

Work Location: In person

📌 Customer Service Rep - BCLC Lottery Kiosk (Surrey)
🏢 BCLC
📍 Surrey