McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.Senior Director, Network Operations The Senior Director of Network Operations is a strategic and transformational leadership role responsible for evolving the network operations organization into a modern, automation-driven, and highly reliable function. This leader will drive the maturation of people, process, and technology while delivering resilient, scalable, and business-aligned network services. The role partners closely with Network Engineering, Security, Application Teams, and Business Stakeholders to ensure operational excellence, accelerate innovation through automation and AI, and continuously improve service quality and user experience.Organizational Transformation & Maturity Lead the transformation of Network Operations into a proactive, data-driven, and automation-first organizationBuild a culture of accountability, continuous improvement, and operational excellenceOwn the delivery and continuous improvement of core network services (LAN, WAN, Wi-Fi, Cloud Networking, Data Center Connectivity, Edge)Define and manage service catalogs, SLAs/XLAs, and performance metricsEnsure scalability, resiliency, and availability aligned with business requirementsIncident, Change,



and Problem Management Establish best-in-class Incident, Change, and Problem Management disciplinesDrive systemic problem management to eliminate recurring issues and improve stabilityPartner with engineering to ensure effective change planning, risk mitigation, and release qualityCollaborate with Network Engineering to operationalize new technologies and ensure supportability by designPartner with Security teams to maintain compliance, risk posture, and incident response alignmentEngage application and business teams to align network services with business outcomes and user experience goalsAct as a key interface between operations, product owners, and executive stakeholders.Drive talent strategy, including upskilling in automation, cloud networking, and AI-driven operationsMetrics, Reporting, and Continuous Improvement Define and track KPIs/KRIs to measure operational performance, service quality, and transformation progressProvide executive-level reporting on operational health, risks, and improvement initiativesUse data-driven insights to prioritize investments and drive continuous improvement12+ years in IT/Network Operations, with 5+ years in senior leadership rolesProven track record of leading large-scale operational transformation programsStrong background in enterprise network environments (on-prem, cloud,



hybrid)Deep understanding of ITIL frameworks (Incident, Problem, Change Management)Experience with observability platforms, automation tools, and network management systemsStrong business and stakeholder engagement skillsAbility to align technical operations with strategic business objectivesData-driven mindset with focus on measurable outcomesFocused on outcomes, simplification, and continuous improvementImproved service reliability and customer satisfaction (SLAs/XLAs)Successful deployment of AI-driven operations capabilitiesWe are Flex and Connect with 2 days a week in office.This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.For additional information on McKesson’s full Equal Employment Prospect policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to United States Disability_Accommodation@McKesson.

📌 Sr. Director, Network Operations (Mississauga)
🏢 McKesson
📍 Mississauga