The role is a part time position for the holiday season (20 to 25 hours per week) and requires availability on weekdays, evenings, and weekends.

Salary: $18.15/hour

Based at Carrefour de l'Estrie and reporting to the Team Supervisor, the Customer Service Representative will be responsible for the following: Develop and maintain a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, promotional activities, and customer comfort tools;

Welcome visitors to the shopping centre and provide information, directions, and assistance while delivering a customer experience characterized by attentiveness, courtesy, and helpfulness;

Respond to inquiries from both internal and external customers, providing accurate and relevant information and directing them to the appropriate contacts when necessary;





Collaborate with service delivery teams (security, housekeeping, etc.);

Perform daily customer service desk duties while adhering to established policies and procedures;

Be responsible for gift card sales, cash balancing, and sales reconciliation;

Maintain a clean and organized work environment;

Perform any other related duties as assigned.

Qualifications High school diploma (Grade 12) or equivalent;

Strong verbal and written communication skills;

Basic computer skills, including proficiency in Excel, Word, and Outlook;

Intermediate English language proficiency.

📌 Customer service representative - Carrefour de l'Estrie (Sherbrooke)
🏢 GROUPE MACH
📍 Sherbrooke