Golden Triangle Collision Cambridge is a respected automotive repair company that has been in business for over 20 years. We are currently looking for a Customer Service Representative to join our team.
This role provides a variety of job tasks, you get to meet lots of different people, you'll have the opportunity to be outside meeting with customers and looking at their vehicles and inside talking to our experienced technicians. Essentially you are the face of the organization from a customer perspective. You are their support, guide and make sure that their experience is something they'll remember.
If you're someone that likes to work with people, have varied work tasks, the opportunity to move around during the day instead of sitting behind a desk you'll love this role!
Responsibilities:
- Assist customers by answering questions relating to their work status, changes and delivery time frames.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Provide research and responses to customer inquiries via email or phone.
- Communicate with insurance companies regarding approvals and time frames.
- Input information into the appropriate system.
- Coordinate with the production team.
- Perform other related duties as required.
Requirements:
- Minimum 2 years of customer service experience.
- Automotive/autobody industry experience (an asset).
- Strong verbal and written communication skills.
- Computer literacy.
- Customer-focused with the ability to work with a variety of people and navigate different situations.
- Positive attitude and ability to work in a fast-paced environment.
- Robust organizational and communication skills.
- Valid driver’s licence is required
Interested candidates are requested to submit a resume. We thank all candidates for their interest; however, only those selected for an interview will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act, Golden Triangle Collision accommodates the individual needs of applicants with disabilities within the recruitment process. If you are contacted regarding this job opportunity or an assessment, please advise if you require accommodation so we can ensure your equal participation in the recruitment and selection process.
Pay: $23.00-$28.00 per hour
Expected hours: 40.0 per week
Benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Experience:
- Customer Service: 2 years (preferred)