Work Arrangement

On-site Monday through Friday during the hours of 8am-6pm. Please note, shifts may vary from month to month based on need and range from 8am-4pm or 10am-6pm. Work from home is not an option.

Position Summary In this role you will be responsible for processing customer orders, providing stock availability, pricing information, establishing processes, and offer recommendations to meet and exceed customer expectations. This role requires a proactive, adaptable professional who thrives in a dynamic environment and upholds our company’s values of Integrity, Teamwork, Service Excellence, and Growth.

Duties & Responsibilities

· Process sales orders received

· Ensure customer inquiries are answered in a courteous professional manner and resolved in a timely fashion

· Manage orders as assigned including, order entry, monitoring of order status, resolving exceptions and interacting with other departments to meet customer order requests

· Handle customer inquiries about pricing, promotions, availabilities, delivery and products

· Investigate, problem solve and follow up on customer or service issues such as order changes, overages, shortages, damaged goods claims, deductions, late deliveries or other non-conformance issues

· Setup new customer accounts

· Review and process credit/debit notes and follow up with relevant departments

· Ensure adherence of customers to Condition of Sales

· Maintain filing system of customer orders, packing slips and invoices





· Communicate effectively and professionally with a wide range of individuals across all levels of the organization and external clients

· Attend trade shows or customer events as required

· Other duties as assigned

Required Qualifications

· Knowledge of general plumbing, installation practice and product knowledge of Supply stops, sediment faucets and globe valves.

· Post-secondary diploma or degree

· 3 years of customer service experience

· Robust MS office skills (Excel, Word, Outlook, PowerPoint)

· Professional, organized and ability to multitask

· Excellent customer service, interpersonal and communication skills

· Attention to detail and problem-solving skills

· Flexible and willing with a “can do” attitude

· Ability to take initiative and work independently as well as in a team environment

· Ability to work well under pressure and consistently meet deadlines

· Must provide a high level of customer service to internal and external clients

· Ability to exercise tact, judgement and discretion

· Manufacturing experience is an asset

· Epicor experience is an asset

· EDI experience is an asset

· English (written and spoken)

Pay: $55,000.00-$60,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Are you able to work fully-on-site, in-office?
- Do you consent to conducting a criminal record check if you are selected for this role?
- Are you eligible to work for any employer?
- Are you legally allowed to work in Canada?

Work Location: In person

📌 Customer Service Representative (Mississauga)
🏢 dahl Valve
📍 Mississauga