Job Overview

As a Customer Service Representative, you’ll assist customers through clear, courteous communication and help them find suitable solutions. The role combines customer service, accurate data entry, and opportunities to support sales through relevant product recommendations, in the food industry.

Duties

- Respond to customer questions with strong phone etiquette, clear communication, and professional English.
- Enter and maintain accurate customer information, using analysis skills to understand needs and identify appropriate next steps.
- Explain relevant products and services, support sales, and use thoughtful upselling when it benefits the customer.
- Assist bilingual and multilingual customers, including Spanish speakers, to make conversations more accessible.
- Your impact: Helpful,



accurate support gives customers clear answers and helps colleagues maintain consistent service.

Experience Required: Clear communication, qualified English, customer service skills, phone etiquette, accurate data entry, and practical analysis skills support effective customer assistance. Preferred: Sales experience, thoughtful upselling, and bilingual or multilingual communication, particularly in Spanish, can help you serve a wider range of customers and recommend relevant options.

Pay: $19.00-$22.00 per hour

Benefits

- Dental care

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Mercury Foodservice
📍 Canada