OVERVIEW:

We are seeking a dedicated and dynamic Customer Service Representative to join our team in Calgary, looking after our Edmonton / Nisku customers. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The successful candidate will be responsible for managing and supporting Nestlé Ice Cream customers, building strong customer relationships, identifying sales opportunities, and contributing to business growth.

This position offers an opportunity to develop your customer support expertise within a collaborative and fast-paced setting.

ABOUT FROZEN SOLID LTD:

Servicing clients across Alberta, Frozen Solid provides temperature-controlled distribution and warehousing of fresh, frozen and dry products from our Calgary, Edmonton and Lethbridge locations. Our team ensures each customer receives high-quality, reliable, timely deliveries and superior customer service.

ABOUT CUSTOMER SERVICE REPRESENTATIVE ROLE:

Reporting to the Logistics Manager in Calgary, the Customer Service Representative is responsible for providing ongoing exceptional customer service support to a portfolio of foodservice operations and maximizing profitability. The role involves looking after Nestlé Ice Cream customers, supporting their day-to-day requirements, maintaining strong business relationships, and identifying opportunities to increase sales.

POSITION KEY INFORMATION:

Job status: Permanent – Full time

Work days: Monday to Friday

Start time: 8 a.m.

Finish time: 4: p.m.

Location: 3000 15 Street NE, Calgary Alberta.

RESPONSIBILITIES:

- Manage all incoming and outgoing buying and selling requests.
- Report on customer needs, problems, interests, and potential for new products and services.




- Collaborate with customers and team members to find solutions and prevent future problems.
- Troubleshoot, investigate, and resolve freight delivery issues, including delays, damaged goods, and discrepancies in shipment quantities or qualities.
- Proactively share best practices, solutions and insights across team to deliver results.
- Manage and maintain customer relationships with Nestlé Ice Cream accounts, ensuring their ongoing needs and expectations are met.
- Promote Nestlé Ice Cream products, identify customer needs, and pursue opportunities to generate additional sales.
- Support administration in completing general tasks as instructed by supervisor.

EDUCATION AND EXPERIENCE REQUIREMENTS:

- High school diploma or equivalent.
- Minimum of 2 (two) years of Food Distribution experience.
- Minimum of 2 (two) years of experience in a role with customer service.
- Previous sales experience, preferably in food distribution, foodservice, or a related industry.
- Basic Computer skills with Microsoft office applications required.
- Possession of a valid Class 5 Driver’s License is required.

SKILLS AND COMPETENCIES:

- Excellent time management skills to ensure prompt deliveries and service level agreements.
- Attention to detail and ability to multitask efficiently.
- Critical thinking abilities and problem-solving skills.
- Proficient in working independently with minimum supervision.
- Ability to multitask in a fast-paced warehouse environment.




- Understanding of the services provided by the Company.
- Ability to exhibit a professional attitude and image with a commitment to quality service.
- Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy, and sincerity.
- Strong sales, negotiation, and relationship-building skills, with the ability to recognize customer needs and identify opportunities to grow existing accounts.

CONTACTS & COMMUNICATIONS:

- External stakeholders and customer relation management.
- Internal management and employees.

WORKING CONDITIONS:

- Office-based work with regular visits to the warehouse operations facility.

PHYSICAL REQUIREMENTS:

- This role is required to move around various facilities, including warehouse and this may involve walking, standing, and occasionally climbing stairs or ladders.
- Physical stamina to handle the demands of a fast-paced transportation environment.
- Some moderate lifting up to 50lb.

SALARY AND BENEFITS: The salary range for this position is $21.63 – $28.61 per hour, based on experience. Employees enjoy a comprehensive benefits package that includes:

· Two (2) weeks of paid vacation

· Casual dress code

· Dental care

· Employee assistance program

· Extended health care

· Life insurance and Critical illness

· In office parking

· Vision care

· Wellness program

Job Types: Full-time, Permanent

Pay: $21.63-$28.61 per hour

Perks

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Experience:
- Customer service: 2 years (required)
- Food distribution: 2 years (preferred)
- Sales: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative - Nisku/ Edmonton, based in Calgary
🏢 Frozen Solid
📍 Calgary