OverviewCustomer Service Representative (Personal Lines)

Location: Markham, Ontario

Job Type: Full-Time

Licensing Requirement: RIBO Licensed (Registered Insurance Brokers of Ontario) or willing to get licensed

Languages requirements: English, Cantonese and/or Mandarin (must)

About All-Risks Insurance Brokers

At All-Risks Insurance Brokers, we pride ourselves on delivering comprehensive, tailored insurance solutions across Ontario. We connect our clients with a wide network of Canada’s leading insurance carriers to ensure they get the exact coverage they need.

We are currently seeking a dedicated, professional Customer Service Representative (CSR) to join our team in the Markham area. If you are highly organized, client-focused, and hold an active RIBO license, we want to hear from you.

Key Duties & Responsibilities

Client Relationship Management: Act as a dependable, primary point of contact for an assigned portfolio of personal lines clients. Provide exceptional service regarding auto, property, and umbrella policies.

Policy Servicing & Endorsements: Process mid-term policy changes, additions, and deletions. Order abstracts (MVRs, AutoPlus), calculate premium differences, and issue binders or certificates of insurance.

Renewal Reviews: Proactively review upcoming client renewals to ensure accurate rating and adequate coverage limits. Identify coverage gaps and cross-sell or upscale comprehensive, high-value riders where appropriate.

Claims Assistance: Act as a supportive advocate for clients navigating a loss. Collect incident details, explain policy deductibles, and facilitate smooth communication between the client and the insurance carrier’s claims adjuster.

Remarketing & Underwriting:



Evaluate accounts that see significant premium adjustments at renewal, and remarket them through our vast network of standard and non-standard insurance markets to secure optimal retention.

System Accuracy: Maintain highly accurate and compliant electronic client files within our Agency Management System (AMS), ensuring all documentation aligns with RIBO regulations.

Qualifications & Skills

Licensing: Active RIBO License in good standing is required.

Experience: 1–3 years of personal lines insurance brokerage experience within Ontario.

Software Skills: Proficiency with industry-standard agency tools (e.g., Applied Epic or TAM) and carrier portals (e.g., Intact, Aviva, CAA, Economical). Experience with comparative raters like Compu-Quote/Applied Rating Services is an asset.

Local Market Knowledge: Familiarity with the Greater Toronto Area (GTA) underwriting landscape and auto/property rating variables.

Communication: Flawless written and verbal English skills. The ability to explain complex policy exclusions and wording in clear, plain language to clients is a must.

What We Offer

Competitive base salary commensurate with experience, plus commission/bonus opportunities on growth and retention.

Comprehensive health and dental benefits package.

Paid registration fees for RIBO renewals and continuing education (CE) hours.

A professional, welcoming team environment situated right in Markham’s vibrant business hub.

How to Apply

Please submit your resume along with your RIBO license number to [email protected] with the subject line "Markham (Cathedral Town) CSR Application - [Your Name]".

Pay: From $43,000.00 per year

Perks

- Casual dress
- Flexible schedule
- On-site parking

Language:
- Cantonese or Mandarin (required)

Work Location: In person

📌 Customer Service Representative (Personal Lines) (Markham)
🏢 All-Risks Insurance Brokers
📍 Markham