Main Duties and Responsibilities

Including, but not limited to:

1. Customer Service & Reception

- Serve as the first point of contact for clients, providing exceptional customer service in person, over the phone, and via email.
- Manage front desk operations, including greeting visitors, answering phone calls, and directing inquiries to the appropriate departments.
- Handle client inquiries and follow up on requests to ensure timely and efficient service.

2. Administrative Support & Scheduling

- Assist with administrative tasks, including data entry, filing, and office supply management.
- Coordinate appointments and meetings for clients and team members.
- Assist in preparing, organizing, and maintaining client documents and records with a high level of accuracy and confidentiality.

3. Digital Marketing & Content Creation

- Create daily visual and written content based on immigration and education field updates and industry-specific news.
- Develop short-form video scripts focusing on trending and high-impact topics.
- Create long-form video narratives for the company's promotional campaigns and relevant industry discussions.
- Develop compelling case studies and detailed project overviews using data from successful company projects.
- Design promotional visual materials, including infographics and posters.
- Collaborate with consultants to produce a variety of short-form and long-form video content.
- Manage the end-to-end creation, publication, and operation of digital content across all company-owned media platforms.

4. Marketing Events & Performance Analysis

- Plan, organize, and participate in the company's in-person and virtual events.
- Conduct monthly marketing performance analyses and use data-driven insights to identify opportunities for continuous improvement.

Qualifications
- Associate degree, high school diploma, or higher.




- Experience in immigration services or an RCIC licence is preferred.
- Minimum of 2 years of experience in customer service, administration, or marketing.
- Strong knowledge of digital marketing, including content creation, social media, and email marketing.
- Familiarity with platforms such as WeChat, Facebook, Instagram, and LinkedIn for marketing and outreach.
- Fluency in English (minimum IELTS 6.0 or equivalent).
- Excellent written and verbal communication skills.
- Solid problem-solving and negotiation abilities.
- Ability to multitask, meet deadlines, and work effectively under pressure.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

We Are Looking for Someone Who
- Has a positive, cheerful, and proactive attitude with a strong "can-do" spirit.
- Is eager to learn and grow in a dynamic and competitive sales and marketing environment.
- Is results-driven, well-organized, and motivated by achieving targets and delivering exceptional customer service.
- Enjoys public speaking, presenting ideas clearly, and engaging with people through events and seminars.
- Works collaboratively with internal teams to ensure marketing and sales activities align with regulatory requirements and compliance standards.
- Is bilingual in English and Tagalog (preferred).

Additional Requirement As part of our pre-employment process, all successful candidates must complete a Criminal Record Check before final confirmation of employment.

Please note that the cost of the Criminal Record Check will be the responsibility of the successful candidate.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter to:

Email: [email protected]

Subject Line: Application – Sales & Marketing Specialist (Philippine Market)

Only shortlisted candidates will be contacted.

Pay: $22.00-$26.00 per hour

Work Location: In person

📌 Customer Services- Sales & Marketing Support (Philippine Immigration) (Richmond)
🏢 Shaws Immigration
📍 Richmond