Technical customer support defines this remote Customer Success Advisor role at Event Temple, serving Canada-based professionals in PST or MT timezones. As a Customer Success Advisor, you will respond to inquiries, diagnose issues, and guide hotel software customers toward confident decisions. You will apply SaaS experience, exceptional communication, technical problem-solving, and hotel industry knowledge.
Event
Temple develops Hotel Sales and Catering software for hotels worldwide.
Key Responsibilities: Respond to inquiries through chat, email, and phone Diagnose issues and recommend technical or business solutions Catalog bugs with complete reproduction steps for engineering Document customer stories and submit feature requests Monitor AI agent answers and maintain response accuracy Requirements: Minimum two years of SaaS or similar experience Technical aptitude and eagerness to learn Exceptional communication skills with customers and coworkers Ability to work independently in a remote setting Regular nine-to-five availability in PST or MT Apply customer advocacy, technical diagnosis, and SaaS knowledge as Event Temple's remote Customer Success Advisor in Canada.