After launch, the people using our tools write to us when something looks off: an answer without a source, a permission that blocks the wrong person, an integration that skipped a record. The Customer Support Representative answers them and gets the right fix moving. Remote, anywhere in Canada, full-time.

You will

- Handle support tickets and calls from client staff
- Check run logs and source documents to see what happened
- Fix access and permission requests
- Write bugs up for the developers with steps and screenshots
- Update help articles
- Tell the client when it's fixed

You have

- A year of customer support, help desk or call center work
- A ticketing tool such as Zendesk, Freshdesk or Intercom

Also valuable: supporting software products,



basic knowledge of APIs or SQL.

What's included

- Extended health and dental coverage from your first month
- RRSP matching
- Three weeks of vacation plus statutory holidays and sick days
- A yearly budget for learning and certifications
- Laptop and home office setup

Minutehouse builds AI applications, system integrations and internal tools for businesses, and supports them after launch. The firm is based in Indianapolis, Indiana, and a person always decides what our AI features send. Minutehouse is an equal opportunity employer.

📌 Customer Support Representative (Montreal)
🏢 Minutehouse
📍 Montreal