Company Overview

DashSharing is an innovative EV charging platform enabling homeowners and commercial site hosts to participate in clean energy initiatives while monetizing home EV charging through Canada’s Clean Fuel Regulations (CFR) carbon credits. We connect smart Level 2 charging hardware, custom mobile applications, and cloud-based OCPP backend infrastructure to make EV charging accessible and rewarding.Role OverviewWe are seeking an energetic, detail-oriented, and customer-focused Customer &

- Technical Support Specialist to serve as the primary point of contact for all inbound inquiries. In this role, you will interact directly with home EV charger users, program participants, agency partners, and dealership representatives across multiple communication channels (phone, email, messaging, and ticket queues).You will troubleshoot Wi-Fi/OCPP connectivity, guide customers through app setup, manage offline charging session queries, and handle general inquiries regarding program milestones and rewards.Key Responsibilities

- Inbound Customer Communication: Promptly answer incoming phone calls, emails, web chat messages, and ticket submissions regarding hardware delivery, account setup, and program details.

- Technical Troubleshooting: Assist customers with Level 2 EV charger onboarding, Wi-Fi pairing, home network connectivity, app synchronization, and basic backend OCPP telemetry checks.

- Program Guidance: Educate users on program details, including the 1,500 kWh milestone threshold, deposit refund procedures, Phase 1/Phase 2 carbon credit reward structures, and offline session limits (up to 20 cached offline sessions).

- Cross-Functional Collaboration: Escalate complex hardware defects, firmware bugs,



or bank/payout issues to the engineering and operations leads.

- Issue Tracking &
- Resolution:

Maintain accurate records of user interactions, diagnostic steps, and resolutions within our CRM / ticketing system.

- Hardware &

- Fulfillment Support:

Answer questions regarding charger variants (Standard vs. Ultra), plug configurations (hardwired vs. loose NEMA 14-50P/6-50P plugs), cable lengths, and accessory orders.

Qualifications &

- Skills

- Experience: 1–3 years of experience in customer service, tech support, or helpdesk roles (experience supporting hardware, IoT devices, smart home electronics, or EV charging is a strong plus).

- Communication: Exceptional verbal and written English communication skills; professional telephone presence and polite messaging tone.

- Technical Aptitude: Comfort navigating mobile apps (iOS &
- Android), home Wi-Fi/network settings, and Web-based management portals.

- Problem Solving: Ability to diagnose issues methodically, translate technical jargon into clear customer instructions, and manage customer expectations calmly.

- Organization: Capable of multitasking across phone calls, email queues, and chat tools in a fast-paced growth setting.

Nice-to-Haves

- Familiarity with Electric Vehicle (EV) Level 2 chargers, NEMA plug configurations, or OCPP protocols.

- Knowledge of Canadian Clean Fuel Regulations (CFR) or carbon credit concepts.

- Multilingual capabilities (e.g., French or Mandarin).

What We Offer

- Competitive base salary with growth opportunities in a fast-growing clean-tech company.

- Hands-on exposure to cutting-edge EV hardware, IoT platforms, and carbon credit energy networks.

- Collaborative and supportive team environment headquartered in Toronto.

Pay: $40,000.00-$50,000.00 per year

Work Location: In person

📌 Customer & Technical Support Specialist (Toronto)
🏢 Mann Engineering
📍 Toronto