Job Overview

R&A; Dentistry is a family dental clinic in Mission, Calgary. We are looking for a reliable, organized, and friendly Dental Office Administrator to run our front desk and keep the clinic's daily operations running smoothly.

This role is ideal for someone who enjoys working with people, takes pride in accuracy, and likes a structured, well-organized workplace.

You will be responsible for patient communication, appointment scheduling, insurance and payment processing, working with our practice management software, and supporting the clinic with administrative and basic financial tasks such as invoices and daily records.

No previous dental experience is required. Full training and ongoing support will be provided, including our step-by-step SOPs and an online training portal.

What matters most to us is a positive attitude, attention to detail, strong communication skills, and the ability to stay calm and organized in a busy environment.

Duties & Daily Tasks

- Welcome patients and create a friendly, calm, and professional first impression
- Answer phone calls, messages, and emails in a polite and professional manner
- Schedule, confirm, reschedule, and cancel appointments using our practice management software
- Communicate clearly with patients regarding appointments, reminders, and follow-ups
- Verify insurance coverage, submit claims, and explain estimates and co-payments to patients
- Collect payments, process transactions, and record daily payments in the system
- Assist with invoices, receipts, and basic daily financial records




- Keep patient information accurate and up to date
- Support general administrative tasks such as documents, forms, and data entry
- Keep the front desk and reception area clean, organized, and welcoming
- Communicate with the clinical team to help the day run smoothly

Requirements
- Strong customer service and communication skills in English
- Friendly, professional, and respectful attitude when working with patients
- Comfortable working with computers, scheduling software, and basic office software
- Good organizational skills and attention to detail
- Ability to multitask and stay calm in a busy environment
- Reliable, responsible, and punctual
- Willingness to learn and follow internal processes and guidelines
- Must be legally eligible to work in Canada
- Must be willing to complete a criminal background check as part of the hiring process

Assets (nice to have, not required)
- Ability to communicate in Russian or Ukrainian is an asset, as some of our patients prefer these languages
- Previous experience in customer service, administration, front desk, or office roles
- Experience with dental or medical practice management software, insurance claims, or direct billing




- Familiarity with appointment-based environments (clinics, beauty services, fitness studios, professional offices)
- Comfort working with payments, invoices, or basic daily financial records
- Post-secondary education in administration, business, or a related field

Personal & Soft Skills
- Naturally polite, patient, and respectful when communicating with people
- Able to stay calm, focused, and professional in stressful or busy situations
- Takes responsibility for tasks and follows through without constant supervision
- Open to feedback and willing to learn and improve
- Comfortable working as part of a team and supporting others
- Understands the importance of accuracy, structure, and clear communication

Schedule
- Full-time position, 40 hours per week
- Monday to Friday, day shifts

- Consistent and predictable schedule
- Occasional flexibility may be required based on clinic needs

Pay $18.00 to $22.00 per hour, starting from $18/hour with growth based on performance and experience.

Advantages

- Dental care
- On-site parking

- Casual dress

- Company events

- Training provided

If you are organized, reliable, and enjoy working with people in a structured and supportive environment, this role could be a great fit for you. We are looking for someone interested in long-term growth, teamwork, and clear communication. Please apply with your resume.

Pay: $18.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- On-site parking

Work Location: In person

📌 Dental Office Administrator (Front Desk) (Calgary)
🏢 Ru0026A Dentistry
📍 Calgary