Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as managing its day-to-day operations. The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality.
Operational Excellence & Process Improvement Streamline internal workflows, set clear standard operating procedures (SOPs) for high-priority Registry tasks, and drive continuous process updates based on execution feedbackDefine the long-term operational roadmap for the Business Operations team, aligning team goals with broader organizational objectives across product launches, TLD migrations, and registry system enhancementsLeverage tools to automate repetitive tasks and design better reporting mechanismsWork cross-functionally to ensure the successful completion of Registry operations and maintain high requester satisfactionCreate and review plans for operational projects, and follow up regularly with cross functional team members where dependencies existReview the team's deliverables such as customer documentation, customer communication and project plans and provide feedbackLead and manage a global team of Business Operations staff located in both Toronto and DublinAct as the primary liaison between Business Operations and departmental leadership across the company including Account Management, Technical Support,



Revenue Operations, Product and EngineeringWork directly with Engineering and Product leads to advocate for system bug fixes, feature requests, and workflow automation based on trends identified by the BizOps teamCultivate a positive, collaborative work environment that models Identity Digital valuesParticipate in the full talent lifecycle: hiring, onboarding, mentoring, coaching, and performance managementEvaluate team capacity via KPIs, hold regular progress check-ins, and ensure the department has the optimal talent mixSet role standards and ensure the team meets performance expectationsActively models and promotes Identity Digital's core values through day-to-day interactions, leadership behaviors, and decision-makingOther duties as assignedWho You Are / What You Bring 10+ years of business operations experience, with at least 5+ years in a management roleBachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experienceKnowledge of the domain name industry and its processes is a strong assetCore Competencies Leadership & Delegation: Proven ability to build and retain diverse teams, cultivate an inclusive culture,



and effectively delegate operational responsibilities to senior team membersStakeholder Management: TLD import, promotion configuration)Resource Allocation: Ability to manage resources and competing priorities across multiple high-impact initiativesGlobal Flexibility: Ability to travel and work across time zones as needed within a global organizationReliable transportation to the workplacePhysical Requirements The base salary range for this full-time position is CAD $120,000
- $150,000 (flexibility based on experience) plus additional benefits. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate's qualifications, internal employee equity considerations, and location. Identity Digital is an Equal Chance Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. digital. #

📌 Sr. Manager, Business Operations (Winnipeg)
🏢 Identity Digital
📍 Winnipeg