About the Role
We are seeking an experienced Senior QA Leader to take ownership of our overall Quality Assurance strategy, testing frameworks, and global QA delivery. In this role, you will lead and scale our software quality operations primarily by managing and steering our outsourced third‑party QA vendor teams. You will bridge the gap between internal product management, engineering teams, and external QA partners—ensuring that our software releases meet the highest standards of reliability, performance, and security.
QA Strategy & Process Governance: Define, execute, and evolve the enterprise QA vision across web, mobile, and API platforms.
Establish automated quality gates within our CI/CD pipelines to ensure continuous integration and deployment security.
Drive test planning, execution strategy, risk analysis, and test data management strategies.
Lead root‑cause analysis (RCA) sessions for high‑severity production defects and institute preventative measures.
Partner closely with Product Managers, Software Engineering Leads to integrate testing early in the AiDLC.
Serve as the primary escalation point for quality‑related issues across all release streams.
Report quality health dashboards and operational status directly to senior technology leadership.
Vendor Governance & SLA Management: Defining KPI, SLAs, SOW oversight, vendor performance reviews, and cost/budget management.
QA Strategy & Test Governance: Architecting end‑to‑end testing strategies, establishing quality gates in CI/CD pipelines, and driving a "shift‑left" testing culture.




Distributed Team Leadership: Managing offshore/nearshore talent across multiple time zones, fostering quality ownership across vendor boundaries, and mitigating communication bottlenecks.
Metrics & Quality Analytics: Tracking defect leakage, test coverage, sprint velocity, MTTD, and MTTR.
Bilingual Communication (Quebec Requirement): Professional proficiency in both French and English.
Test & Defect Management: Jira, Xray, Zephyr, TestRailTest Automation Frameworks: Cypress, Playwright, Selenium, Appium, Postman, RestAssuredCI/CD & Pipeline Integration: Jenkins, GitHub Actions, GitLab CI, Azure DevOpsPerformance & Load Testing: JMeter, k6, BlazeMeterCollaboration & Vendor Management: Power BI, Tableau, Jira DashboardsAI tooling:

Experience:
7+ years in Software Quality Assurance with 3+ years in a senior lead, manager, or QA director capacity.
Outsourced Team Oversight: Proven track record of directly managing vendor teams, third‑party contracts, and offshore/nearshore testing units (20+ engineers).
Technical Depth: Hands‑on background in test automation frameworks (Cypress, Playwright, or Selenium) and API testing (Postman, REST APIs).




Deep knowledge of release management, and continuous delivery pipelines (Jenkins, GitHub Actions, or Azure DevOps).
Language: Qualified fluency in both French and English (spoken and written).

Education:
Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que

nous offrons
des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement.
We are customer‑centric, always putting our customers and teammates first. Simpro Group provides best‑in‑class SaaS field service management solutions to trade and field service businesses worldwide. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth‑minded trade and field service businesses, while ClockShark specializes in time‑tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data‑driven insights to fuel decision‑making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

📌 Sdet Lead (Winnipeg)
🏢 Simpro Software Canada ULC
📍 Winnipeg