Lead Home Safety operations with investigative judgment and AI workflow expertise at Opendoor, working in-office five days weekly from a talent hub.
As Senior Operations Manager, you will protect people and vacant homes across Opendoor’s US portfolio while reducing fraud and misuse losses. You will manage investigators, guide complex cases, and improve operations through data, technology, AI, and automation. The work supports Opendoor’s online homeownership experience.
Key Responsibilities
Set Home Safety priorities using risk, customer impact, and financial lossHire, coach, and develop investigators through explicit performance expectationsGuide sensitive investigations and coordinate escalations with Legal or authoritiesCreate procedures, case records,
and guidelines for consistent resolutionsBuild AI workflows and improve investigation tools with Engineering partnersRequirements:
Experience investigating fraud, abuse, or similar risksExperience managing teams and improving performanceExperience running time-sensitive operations while maintaining qualityStrong evidence assessment and investigative judgmentHands-on experience building and using AI workflowsApply investigative leadership, operational discipline, and AI workflow experience to strengthen Home Safety at Opendoor.
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