Lead finance, human resources, and business services for the City of Toronto’s Customer Experience Division in a hybrid Toronto workplace.
The Manager leads financial, human resources, labour relations, and administrative functions within a high-profile customer service setting. This position oversees operating and capital budgets, financial controls, workforce planning, payroll, procurement, contracts, and service level agreements. The Manager provides strategic advice, performance analysis, and organizational change support to senior management and corporate partners.

Key Responsibilities

Develop divisional budgets, policies, plans, and performance measuresMonitor financial activities, controls, reconciliations, forecasts, and variancesManage staffing, payroll, labour relations, training, and succession planningLead strategic planning, research, projects,



and organizational change initiativesAdminister contracts, service agreements, procurement, and business support operationsRequirements:
Post-secondary education in finance, accounting, business administration, or related disciplineExtensive financial management experience in public sector or complex organizationsExperience managing human resources, labour relations, payroll, and workforce planningExperience leading teams, strategic plans, policies, and organizational improvementsKnowledge of municipal legislation, procurement, governance, and corporate financial systemsBring financial leadership, workforce planning, strategic analysis, and business services expertise to the City of Toronto’s Customer Experience Division.
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📌 Finance And Business Services Manager (Winnipeg)
🏢 City of Toronto
📍 Winnipeg